IT Support Analyst

Spearing Executive Search; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology solutions provider in Singapore is seeking an IT Support Analyst. The role involves installing and configuring computer systems and providing timely technical support to employees. Strong communication skills and attention to detail are essential to resolve IT issues effectively. Candidates should be adept at handling Microsoft 365, support network systems, and liaise with vendors when necessary. This position aims to ensure employees work efficiently with flawless IT equipment.

Qualifications

• Good communication skills to assist employees with IT issues.
• Strong ability to comply with strict deadlines.
• Meticulous attention to detail.

Responsibilities

• Installing and configuring computer hardware and software.
• Supporting and maintaining office network systems.
• Responding to service issues and requests in a timely manner.
• Providing technical support across the company.
• Setting up accounts and laptops for new users.
• Liaising with IT vendors or suppliers for repairs.
• Testing new technology and supporting business applications.

Skills

Technical and logical thinking

Communication skills

Ability to prioritize

Tools

Microsoft 365

Trend Micro

SQL

BI Tools

Hyper-V

VMWare

Job description

We are looking for an IT Support Analyst that is meticulous with deadlines, a keen eye for detail and good social ability in order to communicate with the staff and solve their issues quickly and without issues.

As an IT Support Analyst, you will be dealing with IT affairs such as ensuring that the employees overall installation, configuration software, systems, networks, printers/scanners on employees computer to ensure that employees are able to execute their job efficiently and effectively.

About the role

As the IT Support Analyst, you will have to have good communication skills in order to efficiently communicate with the employees about their IT issues. You will also need to be able to comply with strict deadlines and have a keen eye for detail, this is to ensure that employees are able to work efficiently and effectively with their problem free equipment.

Job Responsibilities

1. Installing and configuring computer hardware, software, systems, networks, printers and scanners
2. Supporting, monitoring and maintaining office network systems (Microsoft 365, Trend Micro, Firewall, Hyper‑V, VMWare etc)
3. Responding in a timely manner to service issues and requests
4. Providing technical support across the company (this may be in person or over the phone)
5. Setting up accounts and laptops for new users
6. Repairing and replacing equipment as necessary, liaise with IT vendors or suppliers
7. Testing new technology
8. Support business application (ERP, MES, QMS, SharePoint) and writing reports using SQL or BI Tools.

Additional skills

• Ability to prioritize
• Occasionally physical nature to life heavy objects
• Technical and logical thinking process and skills