IT Analyst

CJ LOGISTICS ASIA PTE. LTD.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

CJ Logistics Asia PTE. LTD. is seeking an IT Support professional to provide daily infrastructure and operations support, manage the helpdesk, and configure workstation devices.

The role includes deployment of regional projects and ensuring 24/7 standby support to meet SLAs. The ideal candidate will have a diploma or degree in IT/Computing and 3+ years of relevant experience, with strong proficiency in Windows systems and networking hardware.

Qualifications

• 3+ years of relevant IT support experience.
• Proficient in Windows Server, SQL, IIS, FTP, DNS, DHCP, and related services.
• Strong problem-solving and troubleshooting skills; able to adapt to different customers and tasks.

Responsibilities

• Provide daily IT infrastructure and operations support to users.
• Manage the helpdesk and online support requests to deliver effective technical support.
• Setup and manage IT infrastructure equipment including NOS, network and firewall gear.
• Support seamless operation of infrastructure services across locations.
• Assist with hardware, desktop applications, software, network and security applications support.
• Configure IT workstation hardware (desktops/ PCs, laptops, routers, mobile devices).
• Train end users on IT usage, security, systems, applications and devices.
• Deploy projects locally and regionally as needed.
• Meet required support SLAs and maintain 24/7 standby readiness.
• Perform other ad-hoc duties related to the role.

Skills

Windows systems

Networking equipment

Security equipment

Troubleshooting

Adaptability

Education

Diploma or Degree in IT/Computing

Tools

Cisco devices

SonicWall

Job description

Job Responsibilities:

• Provide daily IT Infrastructure and Operations support to users.


• Manage the Helpdesk and the online support requests to provide effective technical support and troubleshooting.


• Setup and manage all IT Infrastructure equipment (e.g. NOS, Network & Firewall equipment).


• Support seamless operation infrastructure services.


• Support for hardware, desktop applications, software, network and security applications.


• Configuration of IT Workstation and Equipment including desktops/ PCs, laptops, wireless routers and mobile devices.


• Train and orientate end users on IT usage, security, systems, applications, primers and devices, etc.


• Deployment of projects locally and regionally, where necessary.


• Meet necessary support SLAs and expectations.


• Provide 24/7 standby support.


• Perform other ad-hoc duties related to the role as assigned.

Requirements:

• Diploma or Degree in Information Technology, Computing or related disciplines with min. 3 years of relevant experience.


• Proficient in Windows Systems (Server, SQL, IIS, FTP, DNS, DHCP & etc), Networking & Security Equipment (Cisco & Sonicwall).


• Have good problem analysis and solving skills in troubleshooting and resolving problems.


• Must be flexible and able to adapt to different customers, varying tasks, and responsibilities.