IT Administrator

CMC-APAC PRIVATE LIMITED; Singapore; On-site; SGD 42,000 - 68,000; Full time

Job summary

CMC-APAC PRIVATE LIMITED is seeking IT administration support in Singapore to manage incidents, service requests, user onboarding/offboarding, asset tracking, and related reporting. The role involves coordinating with HR, asset teams, and IT infrastructure to ensure timely and accurate processing.

The candidate will work with various IT teams to maintain user accounts, asset inventories, and compliance during tech refresh cycles, while generating regular utilization reports.

Responsibilities

• Monitor incident queues and assign tickets to relevant engineers.
• Log incidents with the service desk for IT issues encountered during administrative work.
• Raise and track Service Requests (SRs) with follow-ups from assignment to completion.
• Coordinate with users and backend teams to obtain required information for SRs.
• Collaborate with HR for onboarding and offboarding of users.
• Coordinate with asset team to prepare assets for new users and reconcile asset records.
• Maintain IT asset inventory and track assets through the Asset Management System.
• Prepare weekly and monthly SR utilisation and man-day reports.
• Create Tech Refresh schedules and maintain documentation of issued laptops.

Job description

Scope of Work

1. Incident Management

• Monitor incident queues and assign tickets to relevant engineers.
• Log incidents with the service desk for any IT issues encountered during the course of administrative work.

2. Service Request (SR) Management

• Assist in raising Service Requests (SRs), when necessary.
• Monitor, assign, and follow up with the team on SR progress and completion.
• Coordinate with users and backend teams to provide additional information when needed to fulfil SRs.

3. User Management

• Collaborate with HR for the onboarding of new users and offboarding of resigned staff.
• Coordinate with the asset team to ensure assets required for new users are ready for deployment.
• Raise necessary SRs related to user onboarding and offboarding.
• Liaise with system, network, and desktop teams to ensure all required accounts are correctly set up.

4. Asset Management

• Provide administrative support to regularly maintain and update the IT asset inventory, if required.
• Track and manage assets through the Asset Management System.
• Coordinate with asset owners for asset verification.
• Manage asset status, including Managing assets assigned to users and engineers. Tracking assets delivered by suppliers and returned to third parties. Monitoring IT appliances purchased by the organization.

5. Reporting

• Update weekly and monthly SR utilisation reports in the tracking system.
• Record and update monthly man‑day utilisation.
• Prepare monthly reviews of central services, including user accounts and subscriptions, if required. This includes: SG-MAILSG-VPN/GOMAXSG-EPP and etc

6. Tech Refresh (TR)

• Work with the team to assign laptops designated for Tech Refresh.
• Assist engineers in scheduling appointments with users for TR.
• Prepare Tech Refresh reports.
• Maintain accurate records of laptops issued to and collected from users during the TR process.