Associate Systems Engineer

NEUTRADC SINGAPORE PTE. LTD.; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

NEUTRADC SINGAPORE PTE. LTD. is seeking an Associate Systems Engineer to join the Systems team in Singapore.

You will serve as the first line of IT support for staff and contribute to day-to-day IT operations and infrastructure tasks. The role covers helpdesk resolution, asset management, VM provisioning, and assisting with audits and compliance. You will work under guidance with senior team members to ensure system availability and smooth deployments.

Responsibilities

• Serve as the first point of contact for IT support requests; troubleshoot hardware, software, connectivity, and general computer issues; manage tickets from initiation to closure.
• Maintain records of IT assets, software licenses, warranties, and maintenance schedules; assist procurement coordination and disposal.
• Support installation and upkeep of IT hardware and peripherals including desktops, printers, and IP telephony systems.
• Assist in provisioning and basic configuration of virtual machines under guidance.
• Assist in preparing documentation and evidence collection for internal and external IT audits; maintain up-to-date records for compliance.
• Perform routine checks on system health and availability; escalate anomalies to senior team members promptly.
• Provide support during ad-hoc IT project deployments, equipment refreshes, and scheduled maintenance activities.
• Perform other duties as assigned.

Job description

The Associate Systems Engineer supports the Systems team by serving as the primary first line of contact for end-user IT support, while also contributing to day-to-day IT operations and selected infrastructure tasks. The role is responsible for helpdesk resolution, IT asset management, and assisting with routine infrastructure work such as VM provisioning and compliance/audit documentation.

1) Helpdesk and End-User Support:

Serve as the first point of contact for IT support requests. Troubleshoot and resolve hardware, software, connectivity, and general computer-related issues for staff, managing tickets from initiation to closure.

2) IT Asset & Inventory Management:

Maintain accurate records of IT assets, software licenses, warranties, and maintenance schedules. Assist in procurement coordination and disposal.

3) Infrastructure Maintenance:

Support installation and upkeep of IT hardware and peripherals including desktops, printers, and IP telephony systems.

4) VM Provisioning Support:

Assist in the provisioning and basic configuration of virtual machines under guidance.

5) Audit & Compliance Support:

Assist in preparing documentation and evidence collection for internal and external IT audits. Maintain up-to-date records to support compliance requirements.

6) System Availability Monitoring:

Perform routine checks on system health and availability. Escalate anomalies to senior team members promptly.

7) IT Project Assistance:

Provide support during ad-hoc IT project deployments, equipment refreshes, and scheduled maintenance activities.

8) Other Duties:

Perform other duties as assigned.