IT Manager

kandenko co ltd; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

Kandenko co ltd in Singapore seeks a seasoned IT leader to oversee operations, engineering, and service delivery. The role focuses on maintaining high availability of IT infrastructure, managing networks, and guiding hardware/software lifecycle.

The ideal candidate brings 8+ years in IT support, strong networking fundamentals, and experience in vendor coordination and staff training within a construction-adjacent sector.

Qualifications

• Diploma or degree in Information Technology, Computer Science, or related field.
• Minimum of 8 years of experience in an IT support role.
• Basic knowledge of networking (LAN/WAN) and troubleshooting.
• Familiarity with hardware setup, software installation, and system maintenance.
• Familiarity with e‑waste management practices is an advantage.

Responsibilities

• Lead and manage IT support to resolve issues promptly.
• Administer LAN/WAN, VPN, Wi‑Fi, and network devices; monitor performance.
• Plan and manage hardware and software procurement and deployment.
• Coordinate IT vendor relationships and service contracts.
• Train staff on IT systems and cybersecurity best practices.
• Maintain IT asset inventory, budgets, and documentation.

Skills

IT operations

Technical support

Network administration

Systems administration

Cybersecurity awareness

Vendor management

Project management

User training

Documentation

Budget reporting

Education

Diploma or degree in IT

Job description

Responsibilities

1. IT Operations & Technical Support

• Lead and manage the IT support function, ensuring timely resolution of technical issues.
• Provide escalation support for complex hardware, software, email, and network problems.
• Ensure high availability of desktops, laptops, printers, servers, and other IT equipment.
• Develop and maintain IT support procedures and service standards.

2. Network & Systems Administration

• Manage and maintain the company's LAN/WAN, internet connectivity, VPN, Wi‑Fi, and network devices.
• Monitor system performance and implement preventive maintenance.
• Ensure data backup, disaster recovery, and business continuity plans are in place.
• Implement and monitor cybersecurity measures, including antivirus, firewall, endpoint protection, and access control.

3. Software & Hardware Management

• Plan, procure, install, configure, and maintain hardware and software.
• Ensure software licensing compliance.
• Evaluate new technologies and recommend system improvements.
• Manage IT asset lifecycle from procurement to disposal.

4. Vendor & Project Management

• Manage relationships with IT vendors and service providers.
• Coordinate hardware procurement, maintenance contracts, and warranty claims.
• Oversee IT-related projects including system upgrades and infrastructure improvements.
• Coordinate proper disposal of obsolete equipment through approved e‑waste vendors.

5. User Support & Training

• Develop user guides and IT policies.
• Conduct staff training on IT systems, cybersecurity awareness, and best practices.
• Improve user experience by implementing efficient IT support processes.

6. Compliance & Documentation

• Maintain accurate IT asset inventory.
• Ensure compliance with company policies and regulatory requirements.
• Prepare IT budgets, reports, and performance metrics.
• Develop and maintain IT documentation and SOPs.

Requirements:

• Diploma or degree in Information Technology, Computer Science, or a related field.
• Minimum of 8 years of experience in an IT support role, preferably in a construction or related industry.
• Basic knowledge of networking (LAN/WAN) and troubleshooting.
• Familiarity with hardware setup, software installation, and system maintenance.
• Familiarity with e‑waste management practices is an advantage.