IT Administrator

EPS COMPUTER SYSTEMS PTE LTD; Singapore; On-site; SGD 42,000 - 54,000; Full time

Job summary

EPS COMPUTER SYSTEMS PTE LTD is seeking an IT Helpdesk professional in Singapore to provide frontline support and manage user accounts, access rights, and device provisioning. The role supports onboarding/offboarding and handles IT procurement, vendor communications, and invoice processing.

The ideal candidate has strong problem-solving and communication skills, experience with regional or global teams, and proficiency in Excel, Jira, and Confluence for reporting and ticket workflows.

Qualifications

• Experience delivering first-line IT helpdesk support.
• Strong problem-solving and analytical skills.
• Excellent communication and stakeholder management abilities.
• Experience with regional or global teams.

Responsibilities

• Provide first-line IT helpdesk support & Level 1 user support.
• Manage user accounts, system access rights, and password administration.
• Support onboarding and offboarding activities, including device setup.
• Assist in IT procurement, contract renewals, and invoice management.
• Coordinate with vendors and service providers on hardware/software/procurement.
• Monitor vendor performance and service delivery.

Skills

IT Helpdesk

Excel

Jira

Confluence

Vendor coordination

Windows troubleshooting

Tools

Jira

Confluence

Excel

Job description

Job Responsibilities:

• Provide first-line IT helpdesk support & Level 1 user support.
• Manage user accounts, system access rights, and password administration.
• Support onboarding and offboarding activities, including device setup and account provisioning.
• Assist in IT purchase request, IT contract renewals, invoice management.
• Conduct RFQ, RFI, and RFP, competitive consultation, proposal preparation for IT procurement.
• Assist in IT budget planning, tracking and efficient cost management.
• Maintain inventory records of IT assets including laptops, desktops, monitors, and other peripherals.
• Prepare IT project reports, minutes of the meeting, tracking of progress and reporting.
• Maintain documentation related to IT assets, configurations, and procedures.
• Coordinate with technology vendors and service providers regarding hardware, software, licensing, and service requests.
• Monitor vendor performance and service delivery.
• Ensure invoices comply with contractual agreements and procurement policies.
• Process and validate IT-related invoices
• Good understanding of IT support ticket management and issue resolution workflows.

Requirements

• Strong problem-solving and analytical skills.
• Excellent communication and stakeholder management abilities.
• Experience working with regional or global teams.
• Strong reporting and documentation skills.
• Knowledge of IT governance, audit, and compliance requirements.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Excel , Jira, Confluence and reporting tools.
• Experience in managing IT assets, user accounts, and vendor coordination.
• Knowledge of Windows operating systems, Microsoft Office applications, and Desktop troubleshooting.
• Familiarity with IT procurement, invoice processing, and asset management processes.