System Administrator

SINGAPORE COMPUTER GUYS PTE. LTD.; Singapore; On-site; SGD 39,000 - 61,000; Full time

Job summary

SINGAPORE COMPUTER GUYS PTE. LTD. is seeking an IT Support Engineer to deliver Level 1/2 assistance to end users in a corporate setting.

You will respond to tickets, troubleshoot Windows 10, MS Office, and Windows Server issues, and collaborate on software deployments using SCCM/Intune. Strong English communication and proactive follow-up are essential, with on-site support in Singapore. You will work with the IT team to maintain asset records, create documentation, and liaise with vendors as

Qualifications

• Minimum 2 years of IT support in a corporate environment.
• Experience troubleshooting Windows 10, MS Office, and Windows Server.
• Able to interact with users professionally and document issues clearly.

Responsibilities

• Provide Level 1 / 2 IT support to end users (onsite / remotely)
• Provide front-line IT support to employees via walk-ups, tickets, and MS Teams
• Maintain accurate ticketing processes and asset management tracking records
• Provide emergency requests / VVIP support outside of business hours
• Monitor, troubleshoot, and repair IT hardware and software
• Handle hardware and software sourcing / purchasing
• Write and update technical documentation for end users and the IT team
• Assist in Projects / Audits based task given by the IT team
• Liaising with 3rd party vendors

Skills

Customer service

Independent work

Follow-up

Interpersonal skills

English fluency

Tools

PowerShell

CMD Line

SCCM/Intune

Software Center

Windows Server

Active Directory

WSUS

Job description

Who Are We Looking For

We're looking for someone to provide game changing services to our customers. Resourceful, independent and strong follow up skills are key qualities in this position.

You will be interacting with customers, responding to their needs. Gather customer’s information and determine the issue by evaluating and analysing the symptoms. You will follow up and make scheduled callbacks to customers where necessary. You will help build, maintain and troubleshoot the client's infrastructure. You will be working alongside other engineers to ensure highest levels of client service delivery.

Your Duties & Responsibilities

• Provide Level 1 / 2 IT support to end users (onsite / remotely)
• Provide front-line IT support to employees via walk-ups, tickets, and MS Teams
• Maintain accurate ticketing processes and asset management tracking records
• Provide emergency requests / VVIP support outside of business hours
• Monitor, troubleshoot, and repair IT hardware and software
• Handle hardware and software sourcing / purchasing
• Write and update technical documentation for end users and the IT team
• Assist in Projects / Audits based task given by the IT team
• Liaising with 3rd party vendors

You’re Good At

• Good interpersonal skills
• Highly adaptable and flexible
• High level of ethics, values, integrity and trust
• High proficiency in both written and spoken English

Will Be Awesome If You Are/Have

• Highly disciplined and productive when working independently
• Takes initiative to identify gaps and develop solutions to close the gaps
• Good in follow up and follow through to complete tasks
• Powershell / CMD Line Scripting
• Deployment Knowledge (SCCM/Intune/Custom Imagings/Software Centers)
• Windows Server Knowledge

Qualifications

• Minimum 2 years of experience providing IT support in a corporate environment
• Experience in supporting and troubleshooting Windows 10, MS Office, Windows Server (ADFS/LDAP/WSUS) in a business environment