Guest Service Executive (Islandwide)

Far East Hospitality Management (S) Pte Ltd; Singapore; On-site; SGD 30,000 - 43,000; Full time

Job summary

Far East Hospitality Management (S) Pte Ltd invites applications for a Guest Service Executive (Islandwide). You will provide courteous, efficient service and assist guests with requests, handling calls promptly and maintaining professional hotel operations.

The role requires familiarity with room types, rates, and up-selling, effective problem resolution, security procedures, and strong communication with hotel teams; prior hospitality experience and Opera knowledge are a plus.

Qualifications

• Minimum Diploma in Hospitality.
• Able to perform rotating shifts.
• Positive attitude, outgoing personality, and good public relations skills.
• Previous hospitality experience; Opera knowledge advantageous.

Responsibilities

• Provide courteous and efficient service and assist guests with requests; ensure calls are answered promptly.
• Be familiar with all room types and rates, and their availability; up-sell where possible.
• Take ownership of problems; handle complaints per procedures and report for follow-up.
• Ensure guest room security and adherence to emergency/fire procedures; promote use of Safe Deposit boxes.
• Be familiar with hotel facilities and major city attractions; provide accurate information and maintain effective communication with hotel staff.

Skills

Customer service

Communication

Problem solving

Public relations

Education

Diploma in Hospitality

Tools

Opera PMS

Job description

Guest Service Executive (Islandwide)

• Provide courteous and efficient service and if possible to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings.
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Responsibilities

• Provide courteous and efficient service and if possible to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings.
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Requirements

• Minimum Diploma in Hospitality
• Able to perform rotating shifts
• Positive attitude and outgoing personality and good public relations skills
• Previous experience in hospitality and Opera knowledge will be advantageous