Intern_Synthetic Personas for Operational Training (SPOT), RPG/POP

Ministry Of Social And Family Development; Singapore; On-site; SGD 67,000 - 89,000; Full time

Job summary

Ministry Of Social And Family Development in Singapore seeks a curious, research-minded individual to support AI exploration projects at the intersection of psychology and technology. You will contribute to qualitative research, assist with designing and testing AI tools, and help document findings for stakeholders.

Join the Rehabilitation and Protection Group's efforts to explore synthetic personas and human-centred design, applying professional judgement in ambiguous, discovery-focused

Qualifications

• Pursuing studies in psychology or behavioural science.
• Interest in applied AI; no coding required.
• Comfort with interviews and stakeholder engagement.

Responsibilities

• Conduct qualitative research to support active AI projects.
• Assist in designing, testing, and evaluating AI tools against operational needs.
• Bring a psychological and human-centred perspective to how tools are designed and used by officers and clients.
• Support sessions with officers and other stakeholders, documenting findings and observations.
• Contribute to communicating exploratory work, including presenting findings to the team.
• Provide general project and administrative support to the exploration workstream.

Skills

Psychology studies

Behavioural science

Applied AI exposure

Prototyping tools

No coding

Stakeholder engagement

Education

Psychology studies

Job description

What the role is:

The Operations Technology Exploration team is exploring the use of synthetic personas: psychologically-grounded, AI-emulated profiles of clients and officers to strengthen how the Rehabilitation and Protection Group designs, trains and stress-tests operational tools, workflows, and practices.Synthetic personas allow operations officers to simulate realistic behaviours, needs, edge cases, or even potentially dangerous situations in a safe, controlled environment. This would give officers an opportunity to apply client management skills and professional judgement in a risk-free environment, and let supervisors evaluate and guide their officers based on how they’ve navigated their given scenarios.

What you will be working on:

ResponsibilitiesThe candidate will support this exploratory work at the intersection of psychology, human behaviour, and technology. They will contribute across one or more active AI projects, assisting with research, testing, documentation, and the design of practical use cases.

• Conduct qualitative research to support active AI and technology exploration projects
• Assist in designing, building, testing, and evaluating AI tools and use cases against real operational needs
• Bring a psychological and human-centred perspective to how tools are designed, framed, and adopted by officers and clients
• Support hands-on sessions with officers and other stakeholders, documenting findings, limitations, and observations
• Contribute to the communication of exploratory work, including presenting findings to the team and stakeholders
• Provide general project and administrative support to the exploration workstream

What we are looking for:

Functional/Technical Competencies

• Pursuing studies in psychology, behavioural science, or a related discipline (core requirement)
• Interest in, or exposure to, applied AI, prompting, or emerging technology. Familiarity with prototyping or AI tools is a plus. No coding background required.
• Comfortable with stakeholder engagement and interviews.
• Strong curiosity and self-direction, and enjoyment of working in an ambiguous, discovery-oriented space.

About Ministry Of Social And Family Development

Join Us at MSF for a Meaningful, People-Centric Career!At MSF, our mission is to nurture and build resilient individuals, strong families, and a caring society. We offer meaningful and impactful people-centric careers in the design and delivery of policies, services and programmes. We are an all-inclusive and family friendly workplace where career growth is prioritised through a comprehensive suite of development opportunities to help our officers succeed today as well as be future-ready. We do this through various formal and informal learning and development programmes for officers to build different competencies and gain diverse work experiences within MSF, the Public as well as the Social Service Sectors.