Software Engineer, Customer Insights & Systems, CXD [GRIT@Gov]

Ministry Of Social And Family Development; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Ministry Of Social And Family Development is seeking a technically skilled professional to work on AI-driven training solutions within the Customer Insights and Systems team. The role focuses on turning frontline training needs into concrete technical specifications and architecture for an AI training bot.

You will evaluate ML frameworks, research conversational AI approaches, and collaborate with stakeholders to rapidly prototype features while gaining hands-on experience with enterprise

Qualifications

• Background in Computer Science, Software Engineering, Information Systems, or a related technical field.

Responsibilities

• Analyse requirements for frontline officer training scenarios and translate into technical specs.
• Research AI-driven training approaches including ML frameworks and conversational AI.
• Develop evaluation frameworks to measure training effectiveness and user engagement.
• Design system architecture and identify technical requirements for AI training bot.
• Collaborate with stakeholders to prototype and iterate training bot functionality.
• Gain hands-on exposure to conversational AI models and enterprise datasets.

Skills

Python programming

Frontend frameworks

ML concepts

NLP

Conversational AI

Agentic AI frameworks

Version control

Testing

Documentation

Analytical skills

Education

Background in Computer Science/Software Engineering/Information Systems or related field

Tools

LangChain

LangGraph

Microsoft AutoGen

CrewAI

Dialogflow

Job description

What the role is:

Description of Division/Branch:The Customer Experience Division (CXD) is dedicated to ensuring a positive and consistent service experience for the citizens the Ministry of Social and Family Development serves. Our Customer Insights and Systems team drives innovation and excellence in service delivery through leveraging the use of data and Artificial Intelligence (AI).If you are passionate about applying your technical skills to create meaningful social impact, we want to hear from you.

What you will be working on:

Responsibilities:

• Support in analysing requirements for frontline officer training scenarios and translating them into technical specifications
• Research and evaluate implementation approaches for AI-driven training solutions, including machine learning frameworks and conversational AI technologies
• Assist in developing and implementing evaluation frameworks to measure training effectiveness and user engagement
• Assist in designing system architecture and identifying technical requirements, infrastructure needs, and integration points for the AI training bot
• Collaborating with stakeholders to rapidly prototype and iterate on training bot functionality
• Gain hands-on exposure to conversational AI models and enterprise training datasets

What we are looking for:

Functional/Technical Competencies Required:

• Background in Computer Science, Software Engineering, Information Systems, or a related technical field
• Proficiency in at least one programming language commonly used in AI development (Python preferred); experience with modern frontend frameworks such as React/Next.js, Vue.js, Svelte, or SolidJS is advantageous
• Interest or basic familiarity with machine learning concepts, natural language processing, or conversational AI systems
• Basic awareness of agentic AI frameworks and methodologies (e.g., LangChain, CrewAI, LangGraph, or Microsoft AutoGen) or eagerness to learn multi‑agent system development
• Exposure to software development practices including version control, testing, and documentation
• Familiarity with web development frameworks, APIs, or chatbot development platforms is advantageous; knowledge of existing conversational AI platforms (e.g., Google Dialogflow) is a plus

General Competencies:

• Strong analytical and problem-solving skills with attention to detail
• Good research, communication, and presentation skills
• An interest in AI-driven service solutions and emerging technologies
• Proactive attitude with ability to work independently and collaboratively

About Ministry Of Social And Family Development

Join Us at MSF for a Meaningful, People-Centric Career!At MSF, our mission is to nurture and build resilient individuals, strong families, and a caring society. We offer meaningful and impactful people-centric careers in the design and delivery of policies, services and programmes. We are an all-inclusive and family friendly workplace where career growth is prioritised through a comprehensive suite of development opportunities to help our officers succeed today as well as be future-ready. We do this through various formal and informal learning and development programmes for officers to build different competencies and gain diverse work experiences within MSF, the Public as well as the Social Service Sectors.