Assistant Manager/Manager, HR People Service Partners

Ministry Of Social And Family Development; Singapore; On-site; SGD 70,000 - 120,000; Full time

Job summary

Ministry Of Social And Family Development (MSF) is seeking a Manager in the HR People Service Partners team to deliver consistent, reliable HR services across the employee lifecycle. You will manage cases, translate policy into operations, and work with service partners to improve experience, digital processes and data governance.

The ideal candidate has 2–5 years in HR operations, strong stakeholder management, and proficiency in Excel; familiarity with SAP HR/payroll is a plus.

Qualifications

• 2–5 years of relevant experience in HR operations, shared services or employee services.
• Knowledge of end-to-end lifecycle processes and policy interpretation.
• Strong customer service, communication and stakeholder-management skills.
• Proficient in MS Office with good data integrity and reporting.

Responsibilities

• Manage employee lifecycle cases: onboarding, renewals, movements, exits, and post-exit matters; apply policies and escalate where needed.
• Provide one-stop HR support via mailbox and digital channels; aim for first-contact resolution.
• Monitor service quality, turnaround times and stakeholder feedback; coordinate with central service providers.
• Lead assigned portfolios such as onboarding, declarations, compensation and benefits, or wellbeing services.
• Contribute to process improvements, digital services, data quality, and governance while safeguarding confidentiality.

Skills

HR operations

Stakeholder management

Policy interpretation

Data reporting

Microsoft Excel

Education

Bachelor's degree in HR or related field

Tools

SAP HR/payroll

Job description

What the role is:

Join Us at MSF - A Meaningful, People-Centric Career in HR!At MSF, our mission is to nurture and build resilient individuals, strong families, and a caring society. We offer meaningful and impactful people-centric careers in the design and delivery of policies, services and programmes. We are an all-inclusive and family friendly workplace where career growth is prioritised through a comprehensive suite of development opportunities to help our officers succeed today as well as be future-ready. We do this through various formal and informal learning and development programmes for officers to build different competencies and gain diverse work experiences within MSF, the Public as well as the Social Service Sectors.As part of our Human Resource Division, you will join a team that is focused on transforming ourselves into trusted advisers, strategic partners, and future-enablers to deliver seamless, personalised HR experiences that attract, motivate, develop, retain quality talent, and make MSF a great place to work.About the RoleAs a Manager in the HR People Service Partners team, you will deliver consistent, reliable and efficient HR services across the employee lifecycle. You will manage cases and enquiries, translate policy into effective operations, own assigned functional portfolios, and work with service partners to improve employee experience, digital processes, data quality and governance.

What you will be working on:

• Manage employee lifecycle cases: Deliver accurate and timely services covering appointments, screening and onboarding; renewals and emplacements; compensation and benefits; training administration; movements and declarations; exits; and post-exit matters. Apply policies, analyse information, recommend practical solutions and *escalate* complex or sensitive cases.
• Provide one-stop HR support: Give responsive, accurate and employee-centric advice through the HR mailbox and digital channels; resolve enquiries at first contact where possible; track cases to closure; and maintain FAQs, templates, guidance and internal communications.
• Drive service excellence and partnerships: Monitor volumes, turnaround times, service issues and feedback; address recurring pain points; and work with central service providers, employment agencies, wellbeing providers and vendors to meet service standards and resolve exceptions.
• Lead assigned deskhead portfolios: Own one or more portfolios such as onboarding, declarations, compensation and benefits, exits, awards, screening, renewals, audits, HR system access, data stewardship, communications or wellbeing services. Maintain controls and documentation, track milestones and risks, update the team lead and guide colleagues on consistent application.
• Improve processes, digital services and data quality: Simplify, standardise and automate workflows; support approved case-management, self-service, data and AI tools; maintain accurate employee records; conduct checks and reconciliations; and contribute to reporting, audits, user testing and change implementation while safeguarding confidentiality and compliance.

What we are looking for:

Functional/Technical Competencies

• Tertiary qualification, preferably in Human Resources, Business Administration or a related discipline, with about 2-5 years of relevant experience in HR operations, shared services or employee services.
• Sound knowledge of employee lifecycle processes, HR policy interpretation and end-to-end case management; familiarity with Singapore Public Service HR policies and SAP-based HR or payroll systems is advantageous.
• Strong employee-centric service, communication and stakeholder-management skills, with discretion in handling sensitive matters.
• Proficient in Microsoft Office, especially Excel, with the ability to maintain data integrity, controls and reporting.
• Analytical, meticulous and collaborative, with an interest in process improvement, digitalisation and the responsible use of automation and AI tools; able to manage competing priorities and deadlines.

Generic Competencies

• Collect and analyse information from different sources, evaluate feasible solutions and recommend the most appropriate course of action.
• Serve with empathy while respecting policies and procedures; prioritise work for agency and whole-of-government outcomes; and keep stakeholders updated on plans and progress.
• Understand how work contributes to whole-of-government outcomes, reconcile differing views, share knowledge, and build networks within and across agencies.
• Proactively gather feedback, identify service gaps, explain policy intent with care, and work with stakeholders to co-create practical solutions.
• Experiment responsibly with ideas and use data, digital and AI tools to improve processes and service delivery, while considering stakeholder perspectives and managing risks.
• Keep abreast of and apply new knowledge, seek learning opportunities within and beyond the work domain, and share learning with colleagues.

About Ministry Of Social And Family Development

Join Us at MSF for a Meaningful, People-Centric Career!At MSF, our mission is to nurture and build resilient individuals, strong families, and a caring society. We offer meaningful and impactful people-centric careers in the design and delivery of policies, services and programmes. We are an all-inclusive and family friendly workplace where career growth is prioritised through a comprehensive suite of development opportunities to help our officers succeed today as well as be future-ready. We do this through various formal and informal learning and development programmes for officers to build different competencies and gain diverse work experiences within MSF, the Public as well as the Social Service Sectors.