Manager/Senior Manager (Ops Tech), RPG/POP

Ministry Of Social And Family Development; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

Ministry Of Social And Family Development seeks a proactive professional to lead RPG systems projects. You will coordinate resources, manage timelines, and guide staff through requirements gathering, testing, and deployment while continuously improving protection processes and data governance.

The role emphasizes strong communication, analytical thinking, and a passion for applying technology to social impact within a dynamic government environment in Singapore.

Qualifications

• Strong communication and presentation skills.
• Ability to explain technical concepts to non-technical audiences.
• Experience with project management methodologies.
• Keen interest in blending technology with social impact.

Responsibilities

• Oversee end-to-end system projects/enhancements, including timelines and budgets.
• Coordinate with stakeholders to ensure efficient resource utilisation and support system administration.
• Oversee administrative support for RPG Systems: requirements gathering, UAT, verification, migration.
• Analyse operations to identify improvement opportunities.
• Design, prototype and implement ops tech solutions to optimise protection processes.
• Lead end-to-end implementation of ops tech initiatives from concept to deployment.
• Develop and maintain documentation for processes and systems.
• Monitor and maintain systems; provide data governance and management support.

Skills

Communication

Analytical

Stakeholder management

Project management

Adaptability

Team player

Ops tech

Job description

What the role is:

Looking for a workplace with passion and commitment to empower and restore lives of the vulnerable population in Singapore? Join the Rehabilitation and Protection Group (RPG)! RPG undertakes the statutory functions in the rehabilitation of adult and youth offenders, and the protection of children and families. Our mission is to empower individuals and families to break cycles of abuse, neglect and offending. As part of the RPG family, Prevention and Operations Policy (POP) division complements RPG's remedial work, in coordinating whole-of-government efforts to prevent domestic violence and youth offending. POP also oversees the RPG centralised Data Management and Operational technology functions.

What you will be working on:

Reporting to the Assistant Director, you will contribute to the following:

1. Oversee end to end of system projects/enhancements, which includes timelines, budget and other requirements.
2. Coordinate and Collaborate with stakeholders to ensure efficient utilisation of resources, support system administration and manage queries, issues and feedback.
3. Oversee and guide staff in administrative support for RPG Systems, which includes requirements gathering, user acceptance testing, verification, migration and related.
4. Analyse operations and processes to identify improvement opportunities
5. Design, prototype and implement new ops tech solutions to optimise protection processes and operations.
6. Lead end-to-end implementation of ops tech initiatives from conceptualisation to deployment
7. Develop and maintain documentation for processes and systems
8. Monitor and maintain systems and implement improvements Provide administrative support for data governance and management

What we are looking for:

• Good communication and presentation skills, with the ability to explain technical concepts to non-technical audiences.
• Strong analytical skills to problem-solve, ideate, design, prototype and implement ops tech solutions to improve business processes
• Team player experienced in collaborating with internal and external stakeholders.
• Experience with project management methodologies and process mapping
• Resilience and adaptability in a dynamic environment
• Keen interest in blending technological innovation with social impact to make a difference in the lives of vulnerable individuals and communities.

About Ministry Of Social And Family Development

Join Us at MSF for a Meaningful, People-Centric Career!At MSF, our mission is to nurture and build resilient individuals, strong families, and a caring society. We offer meaningful and impactful people-centric careers in the design and delivery of policies, services and programmes. We are an all-inclusive and family friendly workplace where career growth is prioritised through a comprehensive suite of development opportunities to help our officers succeed today as well as be future-ready. We do this through various formal and informal learning and development programmes for officers to build different competencies and gain diverse work experiences within MSF, the Public as well as the Social Service Sectors.