Intern (Engagement & Digital Experience), ServiceSG

Public Service Division; Singapore; On-site; SGD 13,000 - 20,000; Full time

Job summary

Public Service Division (PSD) invites an enthusiastic intern to join the ServiceSG Service Policy & Leadership team in shaping digital experiences and service delivery across the Singapore Public Service. You will support onboarding for the Feedback Management System, develop interactive dashboards, and help translate data into actionable insights for agency adoption of digital tools.

Ideal candidates bring a knack for marketing/research, familiarity with Tableau, and strong communication

Qualifications

• Marketing and Research experience preferred, but open to applicants with no prior experience
• Strong communication and written skills
• Analytical mindset with ability to derive insights from data
• Organised, detail oriented and able to manage multiple tasks
• Able to uphold confidentiality and handle sensitive information

Responsibilities

• Support outreach and engagement activities for agency onboarding
• Contribute to digital experience improvement initiatives and dashboards
• Assist in building visualisations for performance management
• Prepare reports and presentations for senior leadership and partner agencies

Skills

Tableau

Communication

Analytical

Organised

Detail oriented

Tools

Tableau

Job description

What the role is:

Are you passionate about engagement, digital experiences and service improvement?Join our team as an intern and gain hands-on experience in shaping how users discover, engage with, and adopt digital products and services.About ServiceSGServiceSG, a cluster under the Public Service Division (PSD), champions integrated public service delivery across the Singapore Public Service. It works with different agencies across the public service to integrate over 600 services around key moments of life of citizens, and serve citizens in an integrated way, through a central omni-channel service delivery system comprising a digital platform ("LifeSG"), a network of physicalServiceSG centres and a central contact centre. ServiceSG is also working to establish integrated data and digital architecture, as well as clear inter-agency operational processes to strengthen Whole-of-Government citizen experience.

What you will be working on:

You will be part of the Service Policy and Leadership team within ServiceSG, which supports the development of the Government's service delivery capabilities through service policies and standards, performance measurement, workforce and leadership development, digital enablement, and initiatives that foster a culture of service excellence across the Public Service.As an intern with Service Policy and Leadership, you will get the opportunity to be involved in initiatives to transform our citizens' experiences.Key ResponsibilitiesYou will support outreach and engagement activities, contribute to digital experience improvement initiatives, and assist in building visualisations for performance management. Working alongside officers and stakeholders, you will gain hands-on experience in understanding user needs, analysing service delivery data, and supporting efforts to improve agency adoption of digital tools and resources.

Agency Onboarding & Engagement

You will support onboarding efforts for the Feedback Management System. Expect to gain exposure to stakeholder engagement, product pitching, and user onboarding. Your responsibilities will include, but are not limited to:

• Supporting agency engagement by preparing materials that communicate the benefits and features to agencies
• Documenting and analysing agency workflows to identify opportunities for alignment
• Coordinating and assisting with pre- and post-onboarding follow-ups, tracking and responding to agencies' enquiries and supporting them throughout onboarding
• Consolidate agency feedback and insights to support ongoing improvements to the product and onboarding approach

Enhance Service Experience Design & Insights

You will support efforts to enhance how information is visualised and communicated, helping to translate data into meaningful insights that support service improvements across Government. This includes:

• Assisting in the design and development of an interactive dashboard and visualisations for performance management
• Diving into trends and actionable insights to identify areas of opportunities to uplift service delivery via digital channels
• Preparing reports and presentations that communicate recommendations to senior leadership and partner agencies

UX Testing and Review of Digital Experiences

You will contribute to the evaluation and analysis of our internal agency-facing resource portal through User Experience testing and sense making activities. Job responsibilities include, but are not limited to the following:

• Assisting with usability reviews to evaluate the ease of navigation and layout of the Service Portal
• Engaging agency partners to understand their needs regarding Service Delivery resources
• Preparing reports and presentations that communicate recommendations to senior leadership

What we are looking for:

We are looking for a highly motivated intern to join the ServiceSG Service Policy & Leadership team for a period of at least 6 months. The successful candidate shouldpossess the following competencies:

• Experience with Marketing and Research is preferred, candidates with no prior experience are welcome to apply
• Creative, with knowledge in major BI tool (Tableau) and the ability to learn new platforms quickly
• Innovative and curious, with a keen eye for detail
• Strong written and verbal communication skills
• Analytical and able to draw insights from information and data
• Organised, detail-oriented and able to manage multiple tasks effectively
• Able to uphold confidentiality

About Public Service Division

The Public Service Division (PSD) stewards a trusted Singapore Public Service for a successful and vibrant Singapore. Our 4 key roles include:

• Developing a flourishing and diverse workforce by supporting our public officers' continual growth of skills and creating meaningful careers
• Developing a forward-looking and inspiring community of leaders who are united, resilient, and anchored in public service values and ethos
• Building future-ready public sector organisations by steering and supporting transformation of our organisations and catalysing innovations for organisations to work more effectively
• Driving good governance, values and excellence to safeguard the integrity and reputation of the Public Service and uphold the trust of citizens

Why Join Us

When you join PSD, you become part of a community that learns together and cares for one another. We look out for your well-being and partner you in your career growth. Being in the business of developing People and driving transformation makes our work deeply Purposeful. What you do will impact our public officers and agencies, and in turn make a difference to Singapore and Singaporeans.If you share our passion in reimagining Possibilities and pushing boundaries to shape a first-class Public Service, we welcome you to join us!|People, Our Pride | Service, Our Pledge | Integrity, Our Core | Excellence, Our Quest |