Intern Customer Relationship Management

Porsche Asia Pacific; Singapore; On-site; SGD 13,000 - 25,000; Full time

Job summary

Porsche Singapore Pte. Ltd. offers a Customer Relationship Management internship opportunity.

The intern will work closely with Marketing, Sales and After Sales teams to gain hands-on experience in the day-to-day CRM operations and data management in a luxury automotive retail context. Responsibilities include monitoring customer satisfaction, maintaining accurate databases, and supporting reconsent campaigns and campaign analytics.

Qualifications

• Pursuing Bachelor's Degree in Business Administration, Marketing or relevant field.
• Past internship experience preferred.
• Fluency in written and spoken English with excellent communication skills.
• Proficiency in Microsoft Office.
• Open-minded, organised, analytical and quality oriented, able to work independently.

Responsibilities

• Collaborate daily with Sales and After Sales to monitor customer satisfaction scores, track leads and KPI, and ensure data accuracy.
• Address and troubleshoot CRM inquiries in coordination with the Customer Interaction Centre team.
• Prepare customer databases for initiatives, including events and campaigns.
• Conduct database cleansing to meet Data Quality Index KPI.
• Maintain data integrity by contacting customers for missing information and updating profiles.

Skills

Communication skills

Teamwork

Analytical thinking

Organised

Education

Bachelor's degree in Business Administration / Marketing

Tools

Microsoft Office

Job description

The future has many facets: for the courageous, it is opportunity. Porsche Singapore Pte. Ltd. is a luxury automotive retail venture and Porsche-owned subsidiary operating Porsche car sales in Singapore since 2023. With a multi-platform enabled and direct luxury retail approach, Porsche Singapore is poised to deliver new and unique experiences for Porsche fans in Singapore. Because if you want others' hearts to beat faster, you have to carry your own in the right place. Developing the luxury automotive retail experience of tomorrow. Growing within the international Porsche ecosystem. Join us on this trailblazing Endeavor and be part of an agile team in an enriching environment.

Intern Customer Relationship Management Porsche Singapore Pte. Ltd. (Retailer)

Porsche Singapore is offering a Customer Relationship Management internship opportunity. The successful intern will collaborate closely with Porsche's Marketing, Sales and After Sales teams, gaining valuable hands-on experience in the day-to-day operations of CRM.

• Collaborate daily with the Sales and After Sales teams to monitor Customer Satisfaction scores, track leads and KPI, and ensure data accuracy.
• Address and troubleshoot all CRM inquiries in coordination with the Customer Interaction Centre team.
• Prepare customer databases for various initiatives, including birthday cards, Chinese New Year red packets, and Christmas EDM activations.
• Conduct database cleansing activities to meet the Data Quality Index KPI.
• Maintain data integrity by contacting customers to obtain any missing information.
• Update customer profiles and assist the sales team with reallocating sales consultants as necessary.
• Support the implementation of new reconsents and assist with any reconsent campaigns.
• Support the sales team in every car registration process, ensuring that delivery gift items are adequately stocked and provide a selection of gift options.
• Support the ordering of delivery gift items, including raising purchase requests, managing goods receipt, and ensuring timely delivery.
• Update the database with the latest customer data for all Qualtrics survey submissions.
• Assist in marketing projects and track the effectiveness of campaigns.
• Prepare relevant reports for management, including showroom and Service centre traffic, lead funnels, sales conversions, test drive, etc.

Requirements

• Currently pursuing Bachelor's Degree in Business Administration, Customer Relations, Marketing or any other relevant studies.
• Past internship experience preferred.
• Fluency in written and spoken English with excellent communication skills.
• Proficiency in Microsoft Office.
• Open-minded, organised, analytical and quality oriented, able to work independently.
• Team oriented working attitude and intercultural understanding.

Internship Duration: End Dec/Early January - June/July 2027. Internship Type: Full-time.