CRM Internship: Luxury Auto Customer Experience

Porsche Asia Pacific; Singapore; In loco; SGD 13.000 - 25.000; Tempo pieno

Descrizione del lavoro

Porsche Singapore Pte. Ltd. offers a Customer Relationship Management internship opportunity.

The intern will work closely with Marketing, Sales and After Sales teams to gain hands-on experience in the day-to-day CRM operations and data management in a luxury automotive retail context. Responsibilities include monitoring customer satisfaction, maintaining accurate databases, and supporting reconsent campaigns and campaign analytics.

Competenze

• Pursuing Bachelor's Degree in Business Administration, Marketing or relevant field.
• Past internship experience preferred.
• Fluency in written and spoken English with excellent communication skills.
• Proficiency in Microsoft Office.
• Open-minded, organised, analytical and quality oriented, able to work independently.

Mansioni

• Collaborate daily with Sales and After Sales to monitor customer satisfaction scores, track leads and KPI, and ensure data accuracy.
• Address and troubleshoot CRM inquiries in coordination with the Customer Interaction Centre team.
• Prepare customer databases for initiatives, including events and campaigns.
• Conduct database cleansing to meet Data Quality Index KPI.
• Maintain data integrity by contacting customers for missing information and updating profiles.

Conoscenze

Communication skills

Teamwork

Analytical thinking

Organised

Formazione

Bachelor's degree in Business Administration / Marketing

Strumenti

Microsoft Office

Descrizione del lavoro

Porsche Singapore Pte. Ltd. offers a Customer Relationship Management internship opportunity.

The intern will work closely with Marketing, Sales and After Sales teams to gain hands-on experience in the day-to-day CRM operations and data management in a luxury automotive retail context. Responsibilities include monitoring customer satisfaction, maintaining accurate databases, and supporting reconsent campaigns and campaign analytics.