Intern, Customer Care Center (GASC)

Rolls-Royce plc; Singapore; On-site; SGD 7,000 - 22,000; Part time

Benefits offered by this job

Meaningful work

Development support

Global exposure

Job summary

Rolls-Royce plc in Singapore invites passionate students to join our Solutions Asia Customer Care Center for a part-time, temporary internship from January to July 2027. You will work on meaningful data analytics projects, monitor engine health, and help streamline warranty processes while collaborating with global teams.

The role requires pursuing a degree in Computer Science, Data Science, or Engineering, strong analytical skills, and willingness to learn.

Qualifications

• Pursuing a degree in CS, Data Science or Engineering.
• Strong analytical skills and attention to detail.
• Confident and effective communication, willingness to learn.

Responsibilities

• Develop data analytics capabilities by identifying recurring engine issues and proposing solutions.
• Monitor engine health using RRPS mtuGo platform and track connectivity status.
• Assist in automation and scripting to streamline warranty claims.
• Support CCC ticket progress and analyze customer satisfaction in SAP C4S.
• Support warranty claims from service partners.

Skills

Analytical skills

MS Office (Excel)

Python/Power BI (plus)

Willingness to learn

Education

Pursuing degree in Computer Science, Data Science, or Engineering

Tools

MS Office

Automation tools (Python)

Job description

Job Description Duration: January to July 2027 Allowance ranges from SGD 650 – SGD 2,000 (dependent on level of education) Location: Tukang, Singapore

At Rolls-Royce we are committed to always being a force for progress; powering, protecting and connecting people everywhere. Our Internship programmes are designed to help you build your career from day one. You'll work on meaningful projects, learn from experienced colleagues and develop the skills to make a real impact. That's Infinite Potential.

Role overview

The Rolls-Royce Solutions Asia Customer Care Center plays a vital role within the service department. The team supports customers and service partners in resolving engine-related issues, working to ensure quick engine recovery and minimise equipment downtime. They also perform data analysis, maintain strong client relationships, collaborate with technical teams across multiple countries and manage warranty claims.

What you’ll be doing

• Contributing to the development of data analytics capabilities by identifying recurring engine issues and recommending proactive solutions to improve engine availability.
• Monitoring engine health using RRPS digital service platform – mtuGo, track newly commissioned engine and connectivity status.
• Assisting in the creation automation and execute scripts to streamline the warranty claim process.
• Supporting daily operations, including monitoring Customer Care Center (CCC) ticket progress, analysing customer satisfaction survey results in the SAP Cloud for Service (C4S) system, and tracking connected assets
• Supporting warranty claims from service partners.

Who we’re looking for

• Students pursuing a degree in Computer Science, Data Science, or Engineering
• Strong analytical skills and attention to detail, with a willingness to learn
• Confident and effective communication skills
• Proficiency in MS Office applications (Excel, Word, and PowerPoint Experience with automation tools such as Python or Power BI is a plus
• Must be able to work on-site at the Tukang (Jurong) office

What we offer

• Meaningful work from day one, with the support to help you succeed
• A culture that invests in your personal and professional development
• The chance to grow your skills while working on real projects in a global company

Join us and help create the technologies that will shape tomorrow. If you're ready to learn, grow and make a lasting difference from day one, we'd love to hear from you. Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.

Closing date: 15th November 2026

Type of Contract: Temporary (Fixed Term)

Rolls-Royce pioneers cutting-edge technologies that deliver the cleanest, safest and most competitive solutions to our planet’s vital power needs.