Intelligent Platforms Network Engineer

ITCAN PTE. LIMITED

Singapore

On-site

SGD 47,000 - 74,000

Full time

6 days ago

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Job summary

ITCAN PTE. LIMITED is seeking an IT Support professional to assist in project implementation, system maintenance, and incident resolution in Singapore. The role involves collaborating with stakeholders, performing firmware upgrades, and maintaining system security.

The ideal candidate holds a 2–3 year diploma in IT-related fields with hands-on experience in Cisco/Fortigate/Huawei networking products and strong analytical, troubleshooting, and customer service skills.

Qualifications

Diploma or equivalent in Computer Science, IT, or related field with 2–3 years of relevant work experience.
Experience supporting Cisco, Fortigate, and Huawei network products including switches, routers, firewalls, monitoring tools, security appliances, and cabling.

Responsibilities

Assist in implementing new IT projects by gathering requirements, setting up systems, installing, testing, and commissioning solutions.
Perform scheduled routine maintenance activities to ensure system stability and performance.
Execute firmware upgrades and patching to maintain system security and functionality.
Respond to network and system service requests and change requests promptly and effectively.
Diagnose and resolve application and technical incidents, coordinating with external support when necessary.
Identify root causes of recurring problems and implement preventive and corrective measures to minimize incident recurrence.
Prepare and deliver timely, professional incident and problem reports to all relevant stakeholders.
Assist in preparing system documentation and support ISO audit processes.
Manage multiple tasks by prioritizing work assignments to meet deadlines and operational needs.
Communicate effectively in English and collaborate with team members while working independently under minimal supervision.