Employment Opportunity - Network Engineer, Intelligent Platforms

ITCAN PTE. LIMITED; Singapore; On-site; SGD 47,000 - 74,000; Full time

Job summary

ITCAN PTE. LIMITED is seeking an IT Support professional to assist in project implementation, system maintenance, and incident resolution in Singapore. The role involves collaborating with stakeholders, performing firmware upgrades, and maintaining system security.

The ideal candidate holds a 2–3 year diploma in IT-related fields with hands-on experience in Cisco/Fortigate/Huawei networking products and strong analytical, troubleshooting, and customer service skills.

Qualifications

• Diploma or equivalent in Computer Science, IT, or related field with 2–3 years of relevant work experience.
• Experience supporting Cisco, Fortigate, and Huawei network products including switches, routers, firewalls, monitoring tools, security appliances, and cabling.

Responsibilities

• Assist in implementing new IT projects by gathering requirements, setting up systems, installing, testing, and commissioning solutions.
• Perform scheduled routine maintenance activities to ensure system stability and performance.
• Execute firmware upgrades and patching to maintain system security and functionality.
• Respond to network and system service requests and change requests promptly and effectively.
• Diagnose and resolve application and technical incidents, coordinating with external support when necessary.
• Identify root causes of recurring problems and implement preventive and corrective measures to minimize incident recurrence.
• Prepare and deliver timely, professional incident and problem reports to all relevant stakeholders.
• Assist in preparing system documentation and support ISO audit processes.
• Manage multiple tasks by prioritizing work assignments to meet deadlines and operational needs.
• Communicate effectively in English and collaborate with team members while working independently under minimal supervision.

Skills

Analytical skills

Troubleshooting

Customer service

Multitasking

Education

Diploma or equivalent in Computer Science/ IT

Tools

Cisco equipment

Fortigate devices

Huawei networking

Job description

Job Summary

Support project implementation and system maintenance by performing routine upgrades, resolving technical incidents, and collaborating with stakeholders to ensure system reliability and continuous improvement.

Responsibilities

• Assist in implementing new IT projects by gathering requirements, setting up systems, installing, testing, and commissioning solutions


• Perform scheduled routine maintenance activities to ensure system stability and performance


• Execute firmware upgrades and patching to maintain system security and functionality


• Respond to network and system service requests and change requests promptly and effectively


• Diagnose and resolve application and technical incidents, coordinating with external support when necessary


• Identify root causes of recurring problems and implement preventive and corrective measures to minimize incident recurrence


• Prepare and deliver timely, professional incident and problem reports to all relevant stakeholders


• Assist in preparing system documentation and support ISO audit processes


• Manage multiple tasks by prioritizing work assignments to meet deadlines and operational needs


• Communicate effectively in English and collaborate with team members while working independently under minimal supervision

Required competencies and certifications

• Diploma or equivalent in Computer Science, IT, or related field with 2-3 years of relevant work experience


• Experience supporting Cisco, Fortigate, and Huawei network products including switches, routers, firewalls, monitoring tools, security appliances, and cabling

Preferred competencies and qualifications

• Training or certification in Cisco and Fortigate products


• Strong analytical skills demonstrated by proactive problem-solving and multitasking in IT environments


• Exceptional troubleshooting and customer service skills


• Motivated with leadership potential and a challenger mindset