Senior Personal Lines Underwriting & Policy Servicing Lead

Income-Insurance-Limited; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Income-Insurance-Limited in Singapore is seeking a Senior Executive, Underwriting & Policy Servicing to support the Personal Lines business. You will assess new business, renewals, and complex cases, manage policy servicing, and respond to customer and intermediary enquiries, building underwriting expertise and ensuring compliance.

Working with Product, Claims, IT and other teams, you will contribute to governance, process improvement and delivering better outcomes for customers and the business

Qualifications

• Degree or Diploma holder.
• Relevant insurance qualifications will be an advantage.
• Minimum 3 to 5 years of experience in personal lines insurance underwriting and/or policy servicing.
• Good communication and interpersonal skills, with the ability to handle customer, intermediary and stakeholder enquiries professionally.
• Strong analytical, problem-solving and decision-making skills, with keen attention to detail.
• Ability to manage multiple priorities, work under pressure and deliver within established service standards.
• Good knowledge-sharing and coaching skills to support the development of less experienced team members.

Responsibilities

• Provide timely, clear and professional responses to underwriting and policy servicing enquiries from policyholders, intermediaries, and internal stakeholders, ensuring service standards are met and escalated cases are handled appropriately.
• Perform underwriting assessments for new business, renewals, sub-standard, and complex or exception-based cases, applying sound underwriting judgment within delegated authority limits, underwriting guidelines and established risk management standards.
• Support underwriting governance, compliance and risk management activities, including maintenance of underwriting procedures, internal guides, controls, and adherence to company policies and regulatory requirements.
• Manage end-to-end policy servicing activities, including policy issuance, endorsements, alterations, reinstatements, cancellations and maintenance of accurate customer and policyrecords.
• Review and investigate exception reports, discrepancies and operational issues, ensuring prompt follow-up, resolution and proper documentation.
• Perform AML/CFT due diligence checks and related reviews where required, ensuring compliance with regulatory requirements and internal policies.
• Support system enhancements, product initiatives, UAT, post-implementation verification and process improvement projects to improve operational efficiency, service quality and customer experience.
• Contribute to continuous improvement by identifying workflow gaps, recommending practical improvements and supporting process streamlining initiatives
• Provide guidance, knowledge sharing, and on-the-job coaching to junior team members to promote technical competency, consistency and quality in underwriting and policy servicing practices.

Skills

Communication

Interpersonal skills

Analytical skills

Problem solving

Decision making

Attention to detail

Coaching/knowledge sharing

Multitasking

Education

Degree or Diploma

Insurance qualifications

Job description

Income-Insurance-Limited in Singapore is seeking a Senior Executive, Underwriting & Policy Servicing to support the Personal Lines business. You will assess new business, renewals, and complex cases, manage policy servicing, and respond to customer and intermediary enquiries, building underwriting expertise and ensuring compliance.

Working with Product, Claims, IT and other teams, you will contribute to governance, process improvement and delivering better outcomes for customers and the business