Insurance Servicing & Operations Specialist — Growth Role

ATA (S) PTE. LTD.; Singapore; On-site; SGD 31,000 - 39,000; Full time

Benefits offered by this job

Hands-on training

Growth with expanding practice

Salary review based on performance

Job summary

ATA (S) PTE. LTD. is seeking an Insurance Servicing & Operations Executive in Central Singapore. The role focuses on client servicing, claims processing, renewals, and daily operations within a small yet growing team.

You will work closely with the Agency Director to manage policy administration, endorsements and timely communications with clients and insurers. A Diploma or higher qualification and at least two years in related work are preferred.

Qualifications

• Diploma or higher qualification required.
• At least two years of experience in insurance servicing, administration, operations or customer service preferred.
• Experience in life or general insurance is advantageous.
• Must be willing to learn the other insurance area.

Responsibilities

• Attend to client enquiries relating to life and general insurance policies.
• Assist with life and GI claims submissions, documentation and follow-ups.
• Coordinate policy-servicing requests, endorsements and renewals with clients and insurers.
• Monitor outstanding premiums, unsuccessful deductions and pending documentation.
• Track renewal dates and follow up to prevent lapsing.
• Submit and monitor servicing requests through insurers' portals.
• Provide timely updates on outstanding claims and servicing matters.
• Maintain records of follow-ups and completed actions.
• Monitor business emails and highlight urgent matters.

Skills

Customer service

Multitasking

Communication

CRM usage

MS Office

Education

Diploma or higher qualification

Tools

CRM systems

Microsoft Office

Job description

ATA (S) PTE. LTD. is seeking an Insurance Servicing & Operations Executive in Central Singapore. The role focuses on client servicing, claims processing, renewals, and daily operations within a small yet growing team.

You will work closely with the Agency Director to manage policy administration, endorsements and timely communications with clients and insurers. A Diploma or higher qualification and at least two years in related work are preferred.