Insurance Ops Specialist: Policy Docs & Process Improvement

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 30,000 - 48,000; Full time

Job summary

RECRUIT EXPRESS PTE LTD in Singapore is seeking a documentation officer to issue new business, renewals and endorsements for commercial lines, ensuring accuracy of policy documents. You will manage policy documentation and related administrative duties, liaising with customers, intermediaries and internal stakeholders.

You will also assist with email and phone enquiries and participate in system enhancements and testing to improve efficiency. Undertake any other duties as may be assigned.

Responsibilities

• Issuance of new business, renewal and endorsement documents for commercial lines
• Maintain service standards to customers by ensuring the accuracy of policy documentation
• Manage policy documentation and related administrative duties
• Assist to answer email and phone enquiries from customer care, intermediaries, and internal stakeholders
• Initiate and support system enhancements and User Acceptance Testing to improve efficiency and effectiveness of the department's work processes
• Undertake any other duties as may be assigned

Job description

RECRUIT EXPRESS PTE LTD in Singapore is seeking a documentation officer to issue new business, renewals and endorsements for commercial lines, ensuring accuracy of policy documents. You will manage policy documentation and related administrative duties, liaising with customers, intermediaries and internal stakeholders.

You will also assist with email and phone enquiries and participate in system enhancements and testing to improve efficiency. Undertake any other duties as may be assigned.