Insurance Ops Lead: Policy & Claims Orchestrator

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

RECRUIT EXPRESS PTE LTD in Singapore is hiring for a role coordinating investment-linked policy operations. You will handle fund switches, top-ups, and withdrawals, while liaising with internal teams to resolve issues.

Key activities include following up on failed transactions, underwriting requirements, policy applications, and claims escalations across death, disability and critical illness. A collaborative environment supports timely resolution.

Responsibilities

• Coordinate investment-linked policy operations, including fund switches, top-ups and partial withdrawals.
• Follow up on failed transactions and processing delays with relevant internal teams.
• Handle enquiries from financial representatives and liaise with internal departments to resolve operational issues.
• Coordinate with underwriting teams on medical and financial underwriting requirements.
• Follow up on policy applications and outstanding underwriting matters.
• Coordinate claims escalations involving death, disability and critical illness.
• Liaise with actuarial teams on special quotation requests.
• Monitor pending policy cases and coordinate with relevant departments to facilitate timely resolution and closure.

Job description

RECRUIT EXPRESS PTE LTD in Singapore is hiring for a role coordinating investment-linked policy operations. You will handle fund switches, top-ups, and withdrawals, while liaising with internal teams to resolve issues.

Key activities include following up on failed transactions, underwriting requirements, policy applications, and claims escalations across death, disability and critical illness. A collaborative environment supports timely resolution.