Insurance Administrative Executive

Ion Insurance Brokers; Singapore; On-site; SGD 40,000 - 60,000; Full time

Benefits offered by this job

Friendly environment

Central location

Stable hours

Industry exposure

Growth opportunities

Job summary

ION Insurance Brokers is seeking an Insurance Administrative Executive to support daily operations and client servicing in a stable office-based role in Singapore.

The position focuses on Employee Benefits, handling group medical policies, billing, renewals and end-to-end service with HR teams, employees and insurers while maintaining accuracy and clear communication.

Qualifications

• Experience in Employee Benefits, Group Medical Insurance or servicing.
• Insurance brokerage experience preferred.
• Willing to move beyond processing to end-to-end client service.

Responsibilities

• Serve as main contact for Employee Benefits clients, assisting HR and employees with coverage, claims and policy administration.
• Manage additions, deletions and membership changes with underwriting and insurers.
• Handle servicing end-to-end, coordinating with parties and following up.
• Prepare and verify premium billings, adjustments and reconciliations.
• Coordinate group medical renewals, quotations and issuance.
• Liaise with clients, HR teams, employees and insurers to resolve matters promptly.
• Prepare quotations and support renewals for SME policies.
• Maintain policy records, census data, and correspondence.
• Manage multiple client requests and deadlines with accuracy.

Skills

Strong organisational skills

Strong written and verbalcommunication

Attention to detail

Education

CGI, PGI, COMGI, HI, M5, or M9 certifications

Tools

Microsoft Excel

Outlook

Job description

Company Overview

ION Insurance Brokers is a modern boutique insurance brokerage firm providing quality general insurance to business and individual clients with personalized service. We partner with top-rated carriers to deliver tailored coverage and help clients grow by reducing risk.

Job Summary

Join our friendly team as an Insurance Administrative Executive to support daily insurance operations and client servicing, driving efficient policy management and excellent customer engagement in a stable office-based role with growth opportunities.

We are looking for an experienced and highly organised Employee Benefits Executive to join our growing insurance brokerage. Candidate should be comfortable managing multiple cases concurrently, communicating directly with clients and insurers, and taking ownership of matters from initial request through to resolution.

Responsibilities

• Serve as the main point of contact for Employee Benefits (Group Medical Insurance) clients, assisting HR teams and employees with enquiries relating to coverage, benefits, claims and policy administration.
  
• Manage employee additions, deletions and other membership changes, including underwriting requirements, endorsements and follow-ups with insurers.
  
• Handle servicing matters from end to end, identifying what is required, coordinating with the relevant parties, following up proactively and ensuring each matter is properly concluded.
  
• Prepare and verify premium billings, adjustments and reconciliations for Employee Benefits policies.
  
• Coordinate group medical renewals, quotations, policy documentation and issuance to ensure smooth and continuous coverage for clients.
  
• Liaise directly with clients, HR teams, employees and insurers to resolve servicing and claims-related matters promptly and professionally.
  
• Prepare quotations and support renewals for a smaller portfolio of SME general insurance policies.
  
• Maintain accurate policy records, employee census data, documentation and correspondence.
  
• Manage multiple client requests and competing deadlines independently while maintaining accuracy and attention to detail.

What We’re Looking For

• Prior experience in Employee Benefits, Group Medical Insurance or insurance servicing.
  
• Insurance brokerage experience is highly preferred.
  
• Candidates from insurers are welcome, but should be comfortable moving beyond a specialised processing function into a broader end-to-end client servicing role.
  
• Able to work independently and take ownership of cases without requiring step-by-step instructions.
  
• Strong organisational skills and the ability to manage multiple cases at different stages simultaneously.
  
• Able to prioritise urgent matters and follow through proactively without constant reminders.
  
• Strong written and verbal communication skills, with confidence communicating directly with clients, HR teams and insurers.
  
• Good numerical accuracy and comfortable working with premiums, billing adjustments, employee census data and reconciliations.
  
• Proficient in Microsoft Excel, Outlook and general office applications.
  
• Resourceful, adaptable and comfortable working in the fast-moving environment of an insurance brokerage.

Preferred competencies and qualifications

• Possession of CGI, PGI, COMGI, HI, M5, or M9 insurance certifications is advantageous for enhanced role performance

Other Information

Location 5 minutes’ walk from Chinatown MRT Station

Working Hours

• Monday to Friday, 9: 00 AM – 6:00 PM

Why Join Us?

• Friendly and supportive work environment
• Convenient central location
• Stable office hours
• Valuable exposure to the insurance industry
• Opportunities to learn and grow professionally