Admin Executive / Assistant (Insurance)

VIN'S AUTO PTE. LTD.; Singapore; On-site; SGD 29,000 - 42,000; Full time

Job summary

Vin's Automotive Group is seeking a responsible Insurance Executive to support motor insurance operations. You will prepare quotations, purchase policies, manage renewals, and keep accurate customer insurance records.

You will liaise with customers and insurers, handle enquiries across multiple channels including WhatsApp, phone, email, and website, and provide general administrative support to the Insurance team.

Qualifications

• Minimum GCE O-Level, Diploma or equivalent qualification.
• Prior motor insurance or customer service experience is an advantage.
• Proficient in Microsoft Excel and Word.

Responsibilities

• Prepare and submit motor insurance quotations for customers.
• Purchase and process insurance policies accurately and promptly.
• Liaise with customers and insurers on insurance-related matters.
• Follow up with customers on upcoming insurance renewals.
• Maintain and update customer and insurance policy records accurately.
• Handle customer enquiries through WhatsApp, phone, email, website and other channels.
• Assist customers with policy amendments, renewals and general enquiries.
• Perform accurate data entry and maintain proper documentation.
• Follow up on outstanding quotations, documents and applications.
• Provide general administrative support to the Insurance team.

Skills

Customer service

Communication

Multitasking

Data entry

Education

GCE O-Level / Diploma

Tools

Microsoft Excel

Microsoft Word

Job description

Role Summary

Vin's Automotive Group is looking for a responsible and customer-oriented Insurance Executive to support our motor insurance operations. The role involves preparing insurance quotations, purchasing policies, managing renewals and maintaining accurate customer insurance records.

Key Responsibilities

• Prepare and submit motor insurance quotations for customers.
• Purchase and process insurance policies accurately and promptly.
• Liaise with customers and insurers on insurance-related matters.
• Follow up with customers on upcoming insurance renewals.
• Maintain and update customer and insurance policy records accurately.
• Handle customer enquiries through WhatsApp, phone, email, website and other designated channels.
• Assist customers with policy amendments, renewals and general insurance enquiries.
• Perform accurate data entry and maintain proper documentation.
• Follow up on outstanding quotations, documents and insurance applications.
• Provide general administrative support to the Insurance team.
• Perform other insurance-related duties as assigned.

Requirements

• Minimum GCE O-Level, Diploma or equivalent qualification.
• Prior experience in motor insurance, insurance administration or customer service is an advantage.
• Proficient in Microsoft Excel and Word.
• Good communication and customer service skills.
• Able to multitask and manage multiple customer cases.
• Meticulous, organised and careful when handling customer and policy information.

Working Hours

• Monday to Friday: 8:45am – 5:45pm
• Alternate Saturdays: 8:45am – 12:45pm
• 5.25-day work week