Inside Sales Supervisor

Heilind Asia Pacific (SG) Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Heilind Asia Pacific (SG) Pte Ltd is seeking an experienced Inside Sales Team Lead to drive performance of the inside sales representatives. You will track targets, implement process improvements, and coordinate with departments to resolve customer escalations.

You will also forecast sales billing, gather feedback for new features, and train IS on systems and customer dealings. A hands-on leader with strong communication will thrive in this role.

Qualifications

• Diploma holder or above in Electronics, Electrical or Mechanical Engineering
• 4+ years of sales experience in interconnect components (Connectors/Switches/Relay etc.)
• Good command of Mandarin and English to communicate with Mandarin-speaking clients
• Good time management and multi-tasking skills
• Team player and able to communicate with all levels/departments
• Positive attitude, detail-minded, service oriented and willing to learn

Responsibilities

• Manage the inside sales representatives team
• Track sales targets for your team that is set by management
• Suggest and implement improvements in the sales administration process
• Coordinate department to solve customer escalation issues
• Prepare monthly, quarterly sales billing forecasts number for SGM
• Use customer feedback to generate ideas about new features or products
• Build an open-communication environment for your team
• Approving of workflows, CN & DN & RMA
• Training of IS on system and dealing with customers
• Attend con-call if required by customers or suppliers
• Process quotes and orders entry and planning of stocks for strategic customers

Skills

Mandarin

English

Time management

Multitasking

Teamwork

Education

Diploma or above in Electronics/Electrical/Mechanical Engineering

Job description

Responsibilities

• Manage the inside sales representatives team
• Track sales targets for your team that is set by management
• Suggest and implement improvements in the sales administration process
• Coordinate department to solve customer escalation issues
• Prepare monthly, quarterly sales billing forecasts number for SGM
• Use customer feedback to generate ideas about new features or products
• Build an open-communication environment for your team
• Approving of workflows, CN & DN & RMA
• Training of IS on system and dealing with customers
• Attend con-call if required by customers or suppliers
• Process quotes and orders entry and planning of stocks for strategic customers

Requirements

• Diploma holder or above, preferably in Electronics, Electrical or Mechanical Engineering
• At least 4 years of sales experience, preferably in interconnect components (Connectors/Switches/Relay etc.)
• Good command of Mandarin andEnglish to effectively communicate with Mandarin-speaking clients
• Good time management and multi-tasking skills
• Team player and able to communicate with all levels/departments
• Positive attitude, detail-minded, service oriented and willing to learn