Inside Sales Coordinator

CVISTA HR CONSULTING PTE. LTD.; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

CVISTA HR CONSULTING PTE. LTD. is seeking a dedicated professional in Singapore to manage relationships with key customers and oversee end-to-end order execution within the supply chain.

You will coordinate with customers, internal teams, and warehouse to ensure timely deliveries, accurate invoicing, and ongoing growth opportunities while maintaining profitability and customer satisfaction.

Responsibilities

• Establish good working relationships with key customers.
• Understand and maintain contact details with customers.
• Support business reviews with customers.
• Regular telephone/Teams calls with customers.
• Establish and maintain customer price updates & price file management.
• Conduct regular reviews of customer margin to maintain profitability.
• Manage and review critical part list for internal and external communications.
• Part number creation.
• Obtain up-to-date forecast information for key customers.
• Process customer orders and ensure orders are progressed to support requirements.
• Advise customer delivery dates on their Purchase Orders.
• Analysis of customer schedules to ensure stock availability.
• Support customer returns and raise credits as required.
• Processing certification for spot orders.
• Customer declarations (export) and creation of commercial invoices.
• Creation and management of customer kits.
• Creation of works orders for parts to be sent to platers, liaising with warehouse for despatch/receipt.
• Liaising with warehouse to ensure orders are despatched on time to customers.
• Support AR department when needed to ensure outstanding invoices are paid.

Job description

Job Description:

Relationship Management:

• Establish good working relationships with key customers
• Understand and maintain contact details with customers
• Support business reviews with customers
• Regular telephone/Teams calls with customers
• Establish and maintain customer price updates & price file management
• Conduct regular reviews of customer margin to maintain profitability

OrderManagement:

• Manage and review critical part list for internal and external communications
• Part number creation
• Obtain up-to-date forecast information for key customers
• Process customer orders and ensure orders are progressed to support requirements
• Advise customer delivery dates on their Purchase Orders
• Analysis of customer schedules to ensure stock availability
• Support customer returns and raise credits as required
• Processing certification for spot orders
• Customer declarations (export) and creation of commercial invoices
• Creation and management of customer kits
• Creation of works orders for parts to be sent to platers, liaising with warehouse for despatch/receipt.
• Liaising with warehouse to ensure orders are despatched on time to yourcustomers.
• Support AR department when needed to ensure outstanding invoices are paid.

DriveGrowth:

• Workwith customers to solicit opportunities for growth
• HandleRequest For Quotations (RFQ) from customersCollaborate with sourcing department to establish optimal solutions to secure growth
• Negotiate with customers establishing pricing and lead times

Other Duties:

• Support the preparation of annual budgets
• Kanban/VMI set up and maintenance of Master File
• RegularKanban/VMI reviews with key customers to identify any increase/decrease in usage,identify End of Life (EOL) parts and determine when parts become excess
• Anyother duties as defined by management