Inside Sales Coordinator

TNS ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 31,000 - 45,000; Full time

Benefits offered by this job

5-day work week

Annual and medical leave

AWS

Variable bonus

Structured product training

Job summary

TNS Asia Pacific Pte. Ltd. is seeking a sales support professional to assist the sales team with inquiries, quotations, and order processing. You will build relationships with customers and coordinate activities to drive sales and ensure smooth fulfilment.

Ideal candidates have at least one year in sales-support or customer service, with a willingness to learn product details and provide timely, accurate information. Training in product solutions will be provided.

Qualifications

• Experience in sales-support, customer-service or order management preferred.
• Knowledge of industrial networking, edge connectivity, or computing solutions is an asset.
• Positive, proactive attitude with focus on customer experience.

Responsibilities

• Handle customer enquiries via email/phone/in person.
• Prepare quotations and sales documentation.
• Follow up on quotations and orders to convert leads.
• Process sales orders and provide updates for smooth fulfilment.
• Develop product knowledge and liaise with technical team for specs.
• Build and maintain strong customer relationships to drive sales.

Skills

Customer service

Sales coordination

Order management

Product knowledge

Communication

Education

Higher Nitec or Diploma

Job description

Job Summary

Support the sales team by managing customer enquiries, preparing quotations, processing sales orders, and building strong customer relationships to drive sales and ensure smooth order fulfilment.

Responsibilities

• Manage customer enquiries via email, online channels, and walk-ins to provide clear and helpful information promptly.
• Prepare accurate quotations, product information, and relevant sales documentation to support sales opportunities.
• Follow up on quotations, orders, and enquiries to understand customer needs and convert leads into confirmed sales.
• Process sales orders efficiently and provide timely updates to customers to ensure smooth order fulfilment.
• Develop product knowledge to answer product-related questions and consult the technical team for detailed specifications or clarifications are required.
• Build and maintain positive customer relationships through timely, responsive support that enhances satisfaction and fosters long-term partnerships.

Preferred competencies and qualifications

• Higher Nitec or Diploma in Engineering, Business, or a related discipline. Candidates with relevant sales-support, customer-service or order management experience will also be considered.
• At least one year of experience in sales, customer service, sales coordination, or a related role is preferred.
• Comfortable handling customer enquiries, preparing quotations, and coordinating sales-related activities.
• Knowledge of industrial networking, edge connectivity, or computing solutions is advantageous but not essential as product training will be provided.
• Positive and proactive attitude with a genuine interest in sales and strong commitment to delivering excellent customer experiences

Other Information

Benefits

• 5-day work week (Monday to Friday, 9:00 AM - 6:00 PM)
• Annual and medical leave, AWS, variable bonus
• Structured product training provided
• Salary Range $2,800-$4,000