Inside Sales Consultant

SKILLS DEVELOPMENT ACADEMY PTE LTD; Singapore; On-site; SGD 42,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Sales commission

Structured training

Career progression

Marketing support

Job summary

Skills Development Academy PTE LTD is hiring Inside Sales Executives to join our dynamic sales team in Singapore. You will engage prospective customers, conduct consultative selling, and drive enrolments for our training programmes through active follow-ups and effective communication.

Responsibilities include lead engagement, converting interest into enrolments, managing the sales pipeline, and collaborating with marketing and operations to optimise lead quality.

Qualifications

• Minimum qualifications include GCE N/O Levels, NITEC or Diploma.
• Experience in inside sales or telesales is advantageous.
• Proven ability to convert leads and close sales.
• Strong communication and interpersonal skills.
• Comfortable with target-driven environments.
• Experience using CRM systems is advantageous.

Responsibilities

• Engage prospects through calls, WhatsApp, and enquiries to generate enrolments.
• Follow up leads and convert interest into confirmed enrolments.
• Understand learners' objectives and recommend suitable programmes.
• Close sales and assist with enrolment procedures.
• Maintain CRM records and update lead statuses.

Skills

Lead follow-up

Customer engagement

Consultative selling

Target driven

CRM

Education

Diploma or equivalent

Tools

WhatsApp

CRM systems

Job description

Job Overview

We are looking for driven and results-oriented Inside Sales Executives to join our growing sales team.

In this role, you will focus on converting leads into successful course enrolments through effective customer engagement, consultative selling, and consistent follow-ups.

You will engage prospective customers, understand their learning and career development needs, recommend suitable training programmes, and guide them through the decision-making process to successful sales closure.

If you are confident in sales conversations, enjoy engaging customers, and are motivated by achieving targets, we want to hear from you!

Key Responsibilities

Lead Engagement & Sales Conversion

• Engage prospective customers through outbound calls, inbound enquiries, WhatsApp, and other communication channels.

• Follow up on assigned leads and convert customer interest into confirmed course enrolments.

• Understand customers' learning objectives, career aspirations, and training needs to recommend suitable programmes.

• Present course benefits, training schedules, and available funding options clearly and persuasively.

• Handle customer objections, address concerns, and guide prospects towards making informed enrolment decisions.

• Maintain consistent follow-ups with interested prospects to maximise sales conversion opportunities.

Sales Closure & Enrolment

• Take ownership of assigned leads throughout the sales cycle, from initial engagement to successful closure.

• Apply effective sales techniques to convert qualified leads into confirmed enrolments.

• Assist customers with course registration, documentation, and enrolment procedures.

• Coordinate with internal teams to ensure a smooth transition from sales closure to course commencement.

• Identify opportunities for cross-selling and upselling relevant training programmes.

Sales Performance & Pipeline Management

• Achieve individual sales targets, conversion rates, and revenue objectives.

• Maintain an active sales pipeline and prioritise high-potential leads for timely follow-up.

• Update customer interactions, lead statuses, and sales outcomes accurately in the CRM system.

• Monitor conversion performance and identify opportunities to improve sales effectiveness.

• Work closely with marketing, sales, and operations teams to optimise lead quality and conversion outcomes.

Requirements

• Minimum GCE N/O Levels, NITEC, Diploma, or equivalent qualifications.

• Prior experience in inside sales, telesales, telemarketing, course consultancy, or customer-facing sales is advantageous.

• Proven ability to convert leads, handle objections, and close sales will be an advantage.

• Strong communication, persuasion, and interpersonal skills.

• Confident in conducting sales conversations and engaging customers over the phone.

• Self-motivated, resilient, and comfortable working in a target-driven environment.

• Strong follow-up discipline with good organisational and time management skills.

• Basic computer literacy and familiarity with CRM systems is advantageous.

• Candidates with a strong sales aptitude are welcome to apply, as training will be provided.

What We Offer

• Competitive basic salary + attractive sales commission.

• Performance-based earning opportunities.

• Structured sales training and ongoing coaching.

• Established lead generation and marketing support.

• Clear career progression opportunities.

• Dynamic and results-driven team environment.

Working Arrangements

• Employment Type: Full-Time

• Working Days: 5-day work week

• Rest Days: Either Friday & Saturday or Sunday & Monday, based on assigned roster

• Working Hours: 9:00 AM – 6:00 PM

Join Our Team

At Skills Development Academy, we empower individuals through lifelong learning and professional development. Join our sales team and turn meaningful customer conversations into successful enrolments while building a rewarding career in sales.