Patient Service Associate, Financial Counselling (Inflight)

NHG Health; Singapore; On-site; SGD 40,000 - 54,000; Full time

Job summary

Tan Tock Seng Hospital is seeking a Patient Service Associate in the Financial Counselling unit to support inpatient wards with cost information and financial guidance.

You will assist patients and next-of-kin by explaining ward charges, bill estimates, and available payment methods in line with PHMC regulations. The role also involves clarifying upgrade/downgrade options to maximise government subsidies.

Responsibilities

• Stay updated with changes to healthcare financing initiatives to answer patient queries.
• Provide financial counselling for patients and next-of-kin at inpatient ward in PHMC compliance.
• Inform patients about ward class charges, bill estimates, and payment methods.
• Explain upgrade/downgrade options between private and subsidised wards to maximise government subsidies.

Job description

Patient Service Associate, Financial Counselling (Inflight)

Institution: Tan Tock Seng Hospital

Family Group: Ancillary

• To stay updated with changes to healthcare financing initiatives, so as to communicate and handle patients/next-of-kin queries effectively
• To provide financial counselling for patients/next-of-kins at the assigned unit – inpatient ward – in compliance with the Private Hospitals & Medical Clinics (PHMC) Act/Regulations.
• This includes informing patients/next-of-kins regarding the different ward class charges, their bill estimates and the possible payment methods.
• To perform upgrade/downgrade requests and explain ward charges differences for patients/next-of-kins requesting to upgrade/downgrade between private and subsidised wards so as to ensure government subsidies are utilised appropriately