Patient Service Associate, Financial Counselling (Emergency Dept)

NHG Health; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Tan Tock Seng Hospital in Singapore is seeking a Patient Service Associate for the Emergency Department to provide financial counselling to patients and families, explain ward class charges, subsidies, and payment options, and assist with the admission journey.

You will perform patient registration, collect deposits, process transfers, and handle related administrative tasks in a fast-paced unit, complying with healthcare regulations.

Qualifications

• Diploma in any discipline or equivalent (GCE A/O Levels, NITEC).
• Experience in frontline operations or customer service preferred.
• Proficient in Excel and basic computer applications.

Responsibilities

• Register patients and collect deposits while providing financial counselling to patients and families.
• Advise on ward class charges, subsidies, payment options, and bill estimates.
• Stay updated on healthcare financing initiatives and respond to inquiries from patients and next-of-kin.

Skills

Customer service

Frontline operations

Multitasking

Education

Diploma or equivalent

Tools

Excel

Office suite

Job description

Patient Service Associate, Financial Counselling (Emergency Dept)

Institution: Tan Tock Seng Hospital

Family Group: Ancillary

The Patient Service Associate plays a key role in the Emergency Department by providing financial counselling support to patients and their families, assisting them in understanding available financial payment schemes and facilitating their admission journey.

Responsibilities:

• Perform patient registration, deposit collection, and provide financial counselling services to patients and their families.
• Provide financial counselling to patients and next-of-kin at the assigned unit (Emergency Department) in compliance with the Healthcare Services Act (HCSA). This includes advising on ward class charges, bill estimates, available subsidies, and payment options.
• Stay updated on healthcare financing initiatives, policies, and schemes to effectively address patients' and next-of-kin's enquiries.
• Process ward upgrade and downgrade requests, including explaining the differences in ward charges and subsidy implications, to ensure appropriate utilisation of government subsidies.
• Coordinate and process patient transfers to other healthcare institutions.
• Handle administrative duties related to patient admissions and other operational or administrative matters as assigned.

Requirements:

• Diploma in any discipline / GCE 'A' or 'O' Level / Higher NITEC / NITEC qualification.
• Prior experience in frontline operations or customer service will be an advantage.
• Proficient in Microsoft Excel and other basic computer applications.
• Able to work in a fast-paced environment and manage multiple tasks simultaneously.
• Willing to don Personal Protective Equipment (PPE) and N95 masks when required.
• Able to commit to a 6-day work week on a 3 rotating shift schedule, including weekends and public holidays.