Infrastructure Engineer

JSIT for WST (Wholesale Trade) by Singapore Business Federation (SBF); Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Activate Interactive Pte Ltd in Singapore is seeking an experienced Infrastructure Engineer to oversee and maintain on-premises and hybrid infrastructure. You will manage incidents, governance, and upgrades to ensure secure, reliable, and stable operations.

The role requires 5+ years in infrastructure or platform operations, strong vendor coordination, and hands-on experience with VMware/Hyper-V/Nutanix, Linux, Windows Server, and hybrid cloud environments.

Qualifications

• 5+ years of experience in infrastructure or platform operations
• Experience supporting production or mission-critical environments
• Strong technical understanding of infrastructure operations across virtualization, OS, storage, backup, networking
• Experience working with vendor-supported operating models and managing external support teams
• Participation in technical troubleshooting and root cause analysis for complex incidents
• Experience with coordinating technical projects, risk tracking and dependencies
• Experience in government or public sector settings is a plus
• Strong communication and coordination with technical and non-technical stakeholders
• Familiarity with hybrid infrastructure including AWS or Azure
• Good to have data centre operations experience
• ITIL v4 Foundation is preferred
• Cloud certifications (AWS/Azure) are a plus

Responsibilities

• Oversee day-to-day operational support and maintenance of critical infrastructure across on-premises and hybrid environments
• Provide technical oversight across compute, storage, virtualization, OS, backup, DR, HA, and related platforms
• Lead incident management with root cause analysis and recovery planning
• Coordinate vendor activities for tasks, incidents, service requests, and deliverables
• Review and assess changes, SRs, and recovery plans for practicality and security alignment
• Support governance activities including change review, risk awareness, and compliance readiness
• Assist in modernization and multi-year technology refresh while maintaining stability
• Plan and track infrastructure activities across teams and vendors for upgrades and migrations
• Track risks, issues, dependencies, and status to meet milestones and readiness
• Collaborate with application, network, security, and vendor teams; maintain runbooks and governance artefacts

Skills

Infrastructure operations

Incident management

Vendor management

Change management

Governance

Monitoring/Observability

Networking fundamentals

Hybrid cloud

Communication

Project coordination

Education

Degree in Computer Science / Engineering / IT

Tools

VMware

Hyper-V

Nutanix

Ansible

Terraform

Puppet

Chef

Docker

Kubernetes

Windows Server

Red Hat Linux

Job description

This role is posted on behalf of Activate Interactive Pte Ltd with support from the Singapore Business Federation (SBF) under the JSIT WST initiative. SBF/JSIT facilitates outreach and connections only and does not act as an employment agency. All hiring decisions are made solely by the hiring company.

Our member company is seeking a meticulous and motivated Infrastructure Engineer to join the team In this role, you will play a critical part in overseeing and maintaining critical on-premises and hybrid infrastructure, managing incidents, vendors, technical changes, governance and infrastructure upgrades to ensure secure, reliable and stable operations.

Job Responsibilities

• Work with L1 vendor engineers and the internal team to oversee day-to-day operational support and maintenance of critical infrastructure platforms across on-premises and hybrid environments.
• Provide technical oversight across compute, storage, virtualization, operating systems, backup, disaster recovery (DR), high availability (HA), and related infrastructure platforms.
• Lead incident management for complex issues, including technical deep dives, root cause analysis, recovery planning, and timely resolution follow-up.
• Manage and coordinate vendor activities to ensure operational tasks, incidents, service requests, and technical deliverables are completed effectively and within expected timelines.
• Review and assess technical changes, service requests (SRs), implementation plans, and recovery approaches to ensure they are practical, supportable, and aligned with operational, security, and architectural requirements.
• Support technical and security governance activities, including change review, risk awareness, compliance alignment, and operational readiness checks.
• Support infrastructure modernization and the multi-year technology refresh programme while maintaining stable day-to-day operations with minimal downtime.
• Plan, coordinate, and track technical infrastructure activities across internal teams and vendors for refresh, upgrade, migration, and other technical project initiatives.
• Track project risks, issues, dependencies, action items, and status updates to ensure milestones, operational commitments, and implementation readiness are met.
• Work with application, network, security, and vendor teams to resolve platform-related issues and maintain runbooks, SOPs, governance artefacts, and supporting documentation.

Job Requirement

• At least 5 years of experience in infrastructure or platform operations
• Experience supporting production or mission-critical environments
• Strong technical understanding of infrastructure operations across virtualization, operating systems, storage, backup, networking, and related platforms
• Experience working with vendor-supported operating models and managing external support teams
• Able to participate in technical troubleshooting, issue deep dives, and problem resolution for complex incidents
• Experience supporting technical project delivery, including coordination, issue and risk tracking, dependency management, and stakeholder follow-up
• At least 2 years of experience in government or public sector settings
• Strong communication and coordination skills with both technical and non-technical stakeholders
• Experience with infrastructure platforms such as VMware, Hyper‑V, or Nutanix
• Experience with Red Hat Linux and/or Windows Server environments
• Familiarity with enterprise storage, backup, HA, and DR solutions
• Strong understanding of monitoring, observability, logging, and alerting practices
• Solid understanding of networking fundamentals such as TCP/IP, DNS, routing, firewalls, load balancing, and segmentation
• Familiarity with hybrid infrastructure environments, including AWS or Azure
• Degree in Computer Science, Engineering, Information Technology, or a related field preferred
• Experience supporting technical governance, security governance, change review, or service request approval processes is preferred
• Good to have data centre operations experience
• Experience with automation tools such as Ansible, Puppet, Chef, or Terraform
• Familiarity with scripting languages such as Python, PowerShell, or Bash
• Familiarity with containerization and orchestration platforms such as Docker or Kubernetes
• Experience with Infrastructure as Code (IaC) for automated provisioning and configuration
• VMware Certified Professional (VCP)
• Microsoft Certified: Windows Server
• ITIL v4 Foundation
• AWS or Azure Associate-level (or equivalent) cloud certifications

We thank all applicants for their interest. Due to the volume of applications, only shortlisted candidates will be contacted. Please note that applicants must already possess valid work authorization to work in Singapore at the time of application.