Information Technology Support Analyst

Avensys Consulting; Singapore; On-site; SGD 40,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Career growth

Collaborative environment

Job summary

Avensys Consulting is seeking an IT Support Analyst to join our Singapore office. You will provide frontline and secondary IT support, focusing on Microsoft 365 services and overall IT operations to ensure smooth daily activities.

You will troubleshoot PCs and devices, manage onboarding/offboarding, coordinate with vendors, and support IT projects. A collaborative environment with growth opportunities awaits in our global IT services firm.

Qualifications

• 3–5 years of experience in IT support, desktop support, service desk, or end-user computing.
• Hands-on experience providing L1/L2 end-user support in an enterprise environment.
• Strong experience with Microsoft 365, including Teams, Outlook, SharePoint, and OneDrive.
• Good troubleshooting skills across PCs, mobile devices, meeting room equipment, and networks.
• Strong incident management, vendor coordination, and stakeholder communication skills.

Responsibilities

• Provide L1–L2 end-user support for users at the Singapore office.
• Support the Microsoft 365 environment, including Teams, Outlook, SharePoint, OneDrive, and related applications.
• Troubleshoot PCs, mobile devices, meeting room equipment, networks, and other IT-related issues.
• Manage user onboarding and offboarding, including account and equipment-related support.
• Maintain IT assets and inventory, ensuring accurate records and proper lifecycle management.
• Manage incidents and coordinate issue resolution with JGES, ICT, GM IT, ITSS, and external vendors.
• Support IT operations improvement initiatives and various IT projects.
• Ensure timely resolution of end-user issues while maintaining a high level of service quality.

Skills

IT support

L1/L2 support

Microsoft 365

Troubleshooting

Incident management

Vendor coordination

Stakeholder communication

Tools

Microsoft 365

Job description

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation, and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking to hire an IT Support Analyst. This is an exciting opportunity to expand your skill set, achieve job satisfaction, and enjoy a healthy work-life balance. More details are below.

Key Responsibilities:

• Provide L1–L2 end-user support for users at the Singapore office.
• Support the Microsoft 365 environment, including Teams, Outlook, SharePoint, OneDrive, and related applications.
• Troubleshoot PCs, mobile devices, meeting room equipment, networks, and other IT-related issues.
• Manage user onboarding and offboarding, including account and equipment-related support.
• Maintain IT assets and inventory, ensuring accurate records and proper lifecycle management.
• Manage incidents and coordinate issue resolution with JGES, ICT, GM IT, ITSS, and external vendors.
• Support IT operations improvement initiatives and various IT projects.
• Ensure timely resolution of end-user issues while maintaining a high level of service quality.

Requirements:

• 3–5 years of experience in IT support, desktop support, service desk, or end-user computing.
• Hands-on experience providing L1/L2 end-user support in an enterprise environment.
• Strong experience with Microsoft 365, including Teams, Outlook, SharePoint, and OneDrive.
• Good troubleshooting skills across PCs, mobile devices, meeting room equipment, and networks.
• Strong incident management, vendor coordination, and stakeholder communication skills.

WHAT'S ON OFFER

You will be remunerated with an excellent salary and be entitled to attractive company benefits. Additionally, you will have the opportunity to work in a fun and collaborative environment with excellent career growth prospects.