Information Technology (IT) Field Engineer

AMNET TECHNOLOGY PTE LTD; Singapore; On-site; SGD 45,000 - 65,000; Full time

Benefits offered by this job

Mobile reimbursement

Grab transport account

Job summary

AMNET TECHNOLOGY PTE LTD is seeking an IT Helpdesk Support professional in Singapore to respond to IT requests, diagnose issues, and remotely assist end users. You will manage user accounts, support Office 365 and Outlook, and assist with GoToMeeting and Skype for Business setups.

The role requires 2–3 years of IT support experience, relevant certifications, and strong English communication. Office-based with on-site deployments and a focus on prompt, courteous service.

Qualifications

• 2-3 years in computer support or IT operations.
• Industry certifications in PC, Network and Server support.
• Good written and spoken English.
• Strong interpersonal and problem solving abilities.
• Experience with Windows Desktop and Office 2013/2016 or Office 365.

Responsibilities

• Respond to IT requests via email, portal and phone within targets.
• Troubleshoot and diagnose IT tickets, including remote access to end user devices.
• Communicate progress clearly and timely to users and keep them informed.
• Manage user accounts and perform clean-up of profiles, files and email accounts.
• Support applications such as Lync/Skype for Business, GoToMeeting, Outlook and email archiving tools.
• Provide basic PC installations and configuration tasks.

Skills

English communication

Problem solving

Interpersonal skills

Initiative

Education

CompTIA A+

CompTIA Server+

CompTIA Network+

MCP (Windows)

Tools

Active Directory

FTP

GoToMeeting

Office 365

Outlook

Remote access tools

Lync/Skype for Business

Job description

Job Responsibilities

• Respond to IT requests from all emails, portal, and telephone within the agreed targets.
• Perform troubleshooting and initial diagnostics of assigned IT tickets, including remote connection to end user devices using remote access tools.
• Communicate clearly to users in a timely and polite manner and keep the end user-informed of the progress of IT requests at all appropriate times.
• Manage creation, modification, and deletion of users account management (FTP, Active Directory, file permissions) and perform clean-up projects of user profiles, files, email accounts.
• Supporting application such as Microsoft Lync/Skype for Business, conferencing tools such as GoToMeeting, Microsoft Outlook and email archiving tools.
• Provide basic PC installations and configuration tasks.

Job Requirement

• 2-3 years working experience in a computer related support or and IT operational environment.
• One or more recognised industry certification in PC, Network and Server support (Comptia A+, Server +, Network +, MCP in Windows 7/8/10/11).
• Good written and communication skills in English.
• Good interpersonal skills, with a focus on listening and questioning skills.
• Good problem-solving abilities and ability to work under own initiative.
• Maintain adequate knowledge of operating systems and application software.
• Experience with configuring and supporting any version of Windows Desktop (7, 8,10,11).
• Experience with configuring and supporting Microsoft Office 2013/2016 and/or Office 365.
• Some basis experience with supporting physical networking is desirable but not essential.
• Singaporean or Singapore PR is preferred.

Work Environment

Office environment

Must be able to work at customer's site based on the assigned project deployments

Work-life balance

Flexible working arrangement

Free access to office building facilities ie swimming pool, gym rooms, tennis court and BBQ pit

Salary Range : $4000 to $5800 with mobile reimbursement claim max up to $80 and Corporate Grab transport account for travelling related to work purposes. There will be a 12 months' Service Commitment Bonus equivalent of 1 month salary.