Incident & Disaster Response Manager

Success Human Resource Centre; Singapore; On-site; SGD 71,089 - 85,150; Full time

Job summary

A human resource consultancy firm based in Singapore is seeking an experienced IT Service Operations professional. This role involves providing technical direction during incidents, managing IT problems, and driving third-party resolution efforts. The ideal candidate will have a degree in Computer Science and 5 to 8 years of IT experience, with proven analytical and organizational skills. This is a 1-year contract position with a salary of up to $7,000, offering standard office hours from Monday to Friday.

Qualifications

• Minimum 5 to 8 years IT experience.
• 3 to 5 years of experience in Service Operations.
• ITIL certification will be an advantage.

Responsibilities

• Provide technical direction during incidents.
• Drive group chats and bridge calls effectively.
• Manage and resolve incidents as per SLA.

Skills

Analytical skills

Conflict resolution

Organization skills

Education

Degree in Computer Science or equivalent

Job description

A human resource consultancy firm based in Singapore is seeking an experienced IT Service Operations professional. This role involves providing technical direction during incidents, managing IT problems, and driving third-party resolution efforts. The ideal candidate will have a degree in Computer Science and 5 to 8 years of IT experience, with proven analytical and organizational skills. This is a 1-year contract position with a salary of up to $7,000, offering standard office hours from Monday to Friday.