Senior Operations Engineer - Reliability & Incident Management

Ernst & Young Advisory Services Sdn Bhd; Singapore; On-site; SGD 40,000 - 80,000; Part time

Job summary

A leading consulting firm is seeking an Operations Support Engineer in Singapore to ensure the reliability and efficiency of technical infrastructure. This role involves monitoring system performance, managing incidents, and developing operational guides. Candidates should possess a Bachelor’s degree in IT, experience in an operations role, and strong problem-solving and communication skills. Familiarity with ITSM tools, cloud platforms, and scripting languages is advantageous.

Qualifications

• Implement change management and incident management workflows.
• Experience as an Operations Engineer or similar role in an IT setting.
• Excellent problem-solving skills.

Responsibilities

• Monitor and analyze product runtime environment for optimal performance.
• Manage application and security incidents to meet SLA.
• Develop operations and processes guide to ensure compliance.

Skills

ITSM tools (e.g. Remedy, Zendesk, ServiceDesk)

Cloud native monitoring options (e.g. Cloudwatch, Stackdriver)

Scripting tools (e.g. Terraform, Ansible)

Agile methodologies

DevOps pipelines

Problem-solving skills

Strong communication skills

Education

Bachelor’s degree in computer science, Information Technology, or related field

Tools

Application Performance Management (APM) tools

Cloud platforms (AWS, Azure, Google Cloud)

Job description

A leading consulting firm is seeking an Operations Support Engineer in Singapore to ensure the reliability and efficiency of technical infrastructure. This role involves monitoring system performance, managing incidents, and developing operational guides. Candidates should possess a Bachelor’s degree in IT, experience in an operations role, and strong problem-solving and communication skills. Familiarity with ITSM tools, cloud platforms, and scripting languages is advantageous.