Senior IT Incident & Problem Process Leader

TRINITY CONSULTING SERVICES PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Trinity Consulting Services PTE. LTD. in Singapore is seeking an experienced IT operations professional with 8+ years in ITSM, incident and problem management, and governance to support production environments.

The role emphasizes ITIL-aligned processes, service desk coordination, and collaboration with regional teams, using ServiceNow, Remedy or Jira Service Management. Strong communicator fluent in English and capable of operating in regulated, high-availability settings.

Qualifications

• 8+ years of IT experience in IT operations, production support, or IT service management.
• Strong ITIL-based incident, problem, and change governance knowledge.
• Experience with enterprise ITSM tools and high-availability environments.

Skills

Incident management

Problem management

Major Incident Mgmt

ITIL practices

Service Desk

Change Enablement

Service Continuity

Continual Improvement

ITSM tools knowledge

Unix & Windows

Tools

ServiceNow

Remedy

Jira Service Management

Job description

Trinity Consulting Services PTE. LTD. in Singapore is seeking an experienced IT operations professional with 8+ years in ITSM, incident and problem management, and governance to support production environments.

The role emphasizes ITIL-aligned processes, service desk coordination, and collaboration with regional teams, using ServiceNow, Remedy or Jira Service Management. Strong communicator fluent in English and capable of operating in regulated, high-availability settings.