In-Store Retail Sales Specialist – Customer Experience

Crocs, Inc.; Singapore; On-site; SGD 15,000 - 18,000; Full time

Job summary

Crocs, Inc. in Singapore is seeking a Sales Associate to deliver exceptional in-store experiences and world-class service. You will educate customers about products, participate in promotions, and support store goals while growing with a dynamic team.

The role offers growth potential within a fast-paced retail environment, with rotating shifts including nights and weekends. Fluency in English is required; other languages are a plus.

Qualifications

• Must be 16 years or older.
• Possess at least O Level or above.
• Minimum 1 to 2 years of working experience, preferably in retail.
• Fluent in English; proficiency in other languages is an advantage.
• Flexible to work on rotational shift basis, including nights, Saturdays, Sundays and Public Holidays.
• Basic computer proficiency in Word, Excel and Email; able to operate POS.
• Desire to succeed in a high growth, fast-paced retail environment.

Responsibilities

• Deliver outstanding service to our consumers using our C.H.A.R.M. service model.
• Proactively contribute to creating an enjoyable team environment that fosters the sharing of suggestions, ideas and concerns.
• Learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations such as POS management, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintaining cleanliness and recovery standards.
• Leads by example and collaborate with Store Management to improve personal key performance indicators through sales-driven techniques.
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures.

Skills

Customer service

Retail experience

Fluent English

Shift flexibility

Education

O Level or above

Tools

POS system

MS Word

MS Excel

Email

Job description

Crocs, Inc. in Singapore is seeking a Sales Associate to deliver exceptional in-store experiences and world-class service. You will educate customers about products, participate in promotions, and support store goals while growing with a dynamic team.

The role offers growth potential within a fast-paced retail environment, with rotating shifts including nights and weekends. Fluency in English is required; other languages are a plus.