In-Room Dining Experience Lead

marina bay sands pte. ltd.; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

Marina Bay Sands is seeking a capable In-Room Dining Supervisor to oversee all aspects of in-room dining operations. You will supervise staff, ensure service standards, and coordinate scheduling for peak periods.

Responsibilities include inventory control, guest issue resolution, and collaboration with the culinary team to update menus. This role requires leadership, flexibility, and a passion for exceptional guest experiences.

Qualifications

• Certificate or Diploma in Restaurant Management or extensive F&B experience.
• Experience in supervising or managing hospitality staff.
• Strong leadership and interpersonal skills with ability to motivate a team.
• Excellent communication, organizational and guest-service skills.

Responsibilities

• Assist the In-Room Dining Manager in overseeing all aspects of in-room dining operations.
• Supervise and train in-room dining staff, ensuring adherence to policies and service standards.
• Coordinate staff shifts to ensure adequate coverage during peak hours.
• Monitor inventory levels of food, beverages and supplies; place orders as needed.
• Handle guest inquiries, concerns and complaints promptly and professionally.

Skills

Leadership

Interpersonal skills

Time management

Customer service

Communication

Education

Certificate or Diploma in Restaurant Management

Tools

POS systems

Job description

Marina Bay Sands is seeking a capable In-Room Dining Supervisor to oversee all aspects of in-room dining operations. You will supervise staff, ensure service standards, and coordinate scheduling for peak periods.

Responsibilities include inventory control, guest issue resolution, and collaboration with the culinary team to update menus. This role requires leadership, flexibility, and a passion for exceptional guest experiences.