F&B Captain - In-Room Dining

Marina Bay Sands; Singapore; On-site; SGD 52,000 - 72,000; Full time

Job summary

Marina Bay Sands in Singapore is seeking an experienced in-room dining supervisor to lead a talented team and ensure flawless service delivery for guests.

You will train staff, coordinate orders, and collaborate with culinary and front-office teams to maintain the highest standards of quality and guest satisfaction.

Qualifications

• Diploma or degree in hospitality or related field preferred.
• Experience in a similar role within luxury hospitality settings.
• Strong leadership and the ability to motivate a team to deliver exceptional service.
• Excellent communication and interpersonal skills with guests and colleagues.
• Organized, detail-oriented, and able to work under pressure.
• Willingness to work flexible shifts, including nights and public holidays.

Responsibilities

• Supervise and coordinate all in-room dining operations to ensure smooth service delivery.
• Train, mentor, and motivate a team of in-room dining staff.
• Take charge of guest orders with accuracy and timeliness while upholding quality standards.
• Collaborate with culinary team to keep menus current and guest-focused.
• Maintain knowledge of menu offerings, ingredients, and allergens to assist guests.
• Handle guest inquiries and complaints promptly, aiming to exceed expectations.
• Monitor inventory, place orders for supplies, and ensure proper storage of items.
• Uphold health and safety regulations and maintain a clean work environment.
• Collaborate with housekeeping, butlers and front office to ensure seamless guest experiences.
• Stay updated on industry trends and new in-room dining techniques.

Skills

Leadership

Communication

Team management

Guest service

Problem solving

Multitasking

Education

Diploma/Degree in hospitality

Tools

POS systems

Job description

WE TAKE YOU ABOVE BEYOND

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Responsibilities

• Supervise and coordinate all in-room dining operations, ensuring smooth and efficient service delivery.
• Train, mentor, and motivate a team of in-room dining staff, fostering a positive work environment and promoting teamwork.
• Take charge of guest orders, ensuring accuracy, timeliness, and adherence to quality standards.
• Collaborate with the culinary team to ensure menu offerings are up-to-date, appealing, and meet guest preferences.
• Maintain a thorough knowledge of the menu, including ingredients, preparation methods, and allergens, to assist guests with their dining choices if order takers need your assistant.
• Handle guest inquiries, complaints, and special requests promptly and professionally, striving to exceed expectations.
• Monitor inventory levels, place orders for supplies, and ensure proper storage and handling of food and beverage items.
• Uphold and enforce health and safety regulations, maintaining a clean and organized work environment.
• Collaborate with other departments, such as housekeeping, butlers and front office, to ensure seamless guest experiences.
• Stay updated with industry trends, new techniques, and emerging technologies in the field of in-room dining.

Job Requirements

• Education & Certification Diploma/Degree in hospitality or related field preferred
• Experience Experience in a similar role within the hospitality industry, preferably in a luxury hotel or resort setting.
• Leadership skills, with the ability to inspire and motivate a team to deliver exceptional service.
• Excellent communication and interpersonal skills, with the ability to interact effectively with guests and colleagues.
• Strong organizational and multitasking abilities, with a keen eye for detail and the ability to work under pressure.
• Exceptional problem-solving skills, with the ability to think quickly and find effective solutions in a fast-paced environment.
• A passion for providing outstanding guest service, with a genuine desire to exceed guest expectations.
• Flexibility to work various shifts, including night shift and public holidays, based on business needs.
• Familiarity with point-of-sale systems and other relevant technology used in in-room dining operations.
• A commitment to upholding health and safety standards and ensuring compliance with all relevant regulations.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore.

Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Marina Bay Sands has stood as an architectural marvel and the crown jewel in Singapore's skyline. Home to the world's most spectacular rooftop infinity pool and approximately 1,850 rooms and suites, the integrated resort offers exceptional dining, retail, and entertainment choices, complete with a year-round calendar of signature events and festivals.

As one of the largest players in hospitality, Marina Bay Sands is dedicated to being a good corporate citizen to serve its people, communities and environment.

It drives social impact through its community engagement programme, Sands Cares, and leads environmental stewardship through its global sustainability programme, Sands ECO360.

The integrated resort has been recognised locally and internationally, receiving over 1,000 awards and accolades to date.

Marina Bay Sands is the largest hotel in Singapore to be certified to the Global Sustainable Tourism Council Industry Criteria for Hotels and Accommodations, while Expo & Convention has been named Venue of the Year at the Singapore MICE Awards for two consecutive years.