In-Room Dining Experience Coordinator

Capella Hotels and Resorts; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

Capella Hotels and Resorts in Singapore is seeking an In-Room Dining (IRD) Coordinator to efficiently manage in-room dining orders and ensure timely delivery of amenities, food and beverages, and guest satisfaction.

You will maintain communication with kitchen, service and housekeeping teams, verify dietary requirements, and use Knowcross/POS systems to track orders and amenities. This role also supports VIP arrangements and daily operations, upholding Forbes and hotel standards.

Qualifications

• Prior experience in service industry, administrative and secretarial duties

Responsibilities

• Receive and process in-room dining orders.
• Relate guest requests and dietary restrictions to kitchen/service teams via POS after verification.
• Record guest requests and dietary requirements accurately.
• Monitor order preparation and delivery times to meet Forbes standards.
• Follow up with guests to ensure satisfaction after service.
• Coordinate amenity requests with Front Office, Housekeeping and F&B.
• Verify accurate delivery of amenities using trace reports and Knowcross.
• Close amenity and job requests in Knowcross after completion.
• Maintain product knowledge of IRD menu and hotel information.

Job description

Capella Hotels and Resorts in Singapore is seeking an In-Room Dining (IRD) Coordinator to efficiently manage in-room dining orders and ensure timely delivery of amenities, food and beverages, and guest satisfaction.

You will maintain communication with kitchen, service and housekeeping teams, verify dietary requirements, and use Knowcross/POS systems to track orders and amenities. This role also supports VIP arrangements and daily operations, upholding Forbes and hotel standards.