In-Room Dining Experience Concierge

PARKROYAL COLLECTION MARINA BAY, SINGAPORE; Singapore; On-site; SGD 25,000 - 40,000; Full time

Benefits offered by this job

5-day work week

13th month AWS and Performance Bonus

Annual Leave 10 days

Dining & Accommodation Discounts

Flexible Benefits $250/year

Referral Incentive S$1,000

Career Development and Training

Job summary

PARKROYAL COLLECTION Marina Bay is seeking a Service Ambassador for In Room Dining to deliver prompt, courteous food and beverage service to guests in rooms and suites. You will handle orders, set up trays, and ensure accurate billing while collaborating with Kitchen and Front Office to ensure a seamless guest experience.

The role requires good English communication, familiarity with POS systems, and flexibility to work rotating shifts, including nights, weekends, and public holidays.

Qualifications

• Minimum GCE 'N' / 'O' Level or equivalent; a certificate/diploma in Hospitality or F&B Service is an advantage.
• Prior experience in F&B service or room service is preferred; fresh graduates with a strong service attitude welcome.
• Familiarity with POS systems and basic cash handling.
• Good communication skills in English; additional languages are a plus.

Responsibilities

• Answer In Room Dining calls promptly, take orders accurately, and advise on menu items.
• Input orders into the POS, relay kitchen requests, confirm delivery times with guests.
• Set up trays/trolleys per standards and verify accuracy before delivery.
• Deliver orders to rooms timely and set up in-room dining as requested.
• Explain items, condiments, and billing; process payment or charge to room.
• Retrieve used trays/trolleys to maintain hygiene and cleanliness.
• Handle guest requests and complaints; escalate to Supervisor/Manager when needed.
• Maintain cleanliness of In Room Dining pantry and service areas.</br>adhere to hygiene standards.
• Monitor stock levels of amenities and supplies; inform supervisor of needs.
• Collaborate with Kitchen, Housekeeping, and Front Office for VIPs and special occasions.
• Support smooth day-to-day operation of In Room Dining outlet.

Skills

Customer service orientation

POS familiarity

English communication

Stamina & grooming

Education

GCE 'N'/'O' Level

Hospitality/F&B diploma (advantage)

Tools

POS system

Job description

PARKROYAL COLLECTION Marina Bay is seeking a Service Ambassador for In Room Dining to deliver prompt, courteous food and beverage service to guests in rooms and suites. You will handle orders, set up trays, and ensure accurate billing while collaborating with Kitchen and Front Office to ensure a seamless guest experience.

The role requires good English communication, familiarity with POS systems, and flexibility to work rotating shifts, including nights, weekends, and public holidays.