Service Ambassador (In Room Dining)

PARKROYAL COLLECTION MARINA BAY, SINGAPORE; Singapore; On-site; SGD 25,000 - 40,000; Full time

Benefits offered by this job

5-day work week

13th month AWS and Performance Bonus

Annual Leave 10 days

Dining & Accommodation Discounts

Flexible Benefits $250/year

Referral Incentive S$1,000

Career Development and Training

Job summary

PARKROYAL COLLECTION Marina Bay is seeking a Service Ambassador for In Room Dining to deliver prompt, courteous food and beverage service to guests in rooms and suites. You will handle orders, set up trays, and ensure accurate billing while collaborating with Kitchen and Front Office to ensure a seamless guest experience.

The role requires good English communication, familiarity with POS systems, and flexibility to work rotating shifts, including nights, weekends, and public holidays.

Qualifications

• Minimum GCE 'N' / 'O' Level or equivalent; a certificate/diploma in Hospitality or F&B Service is an advantage.
• Prior experience in F&B service or room service is preferred; fresh graduates with a strong service attitude welcome.
• Familiarity with POS systems and basic cash handling.
• Good communication skills in English; additional languages are a plus.

Responsibilities

• Answer In Room Dining calls promptly, take orders accurately, and advise on menu items.
• Input orders into the POS, relay kitchen requests, confirm delivery times with guests.
• Set up trays/trolleys per standards and verify accuracy before delivery.
• Deliver orders to rooms timely and set up in-room dining as requested.
• Explain items, condiments, and billing; process payment or charge to room.
• Retrieve used trays/trolleys to maintain hygiene and cleanliness.
• Handle guest requests and complaints; escalate to Supervisor/Manager when needed.
• Maintain cleanliness of In Room Dining pantry and service areas.</br>adhere to hygiene standards.
• Monitor stock levels of amenities and supplies; inform supervisor of needs.
• Collaborate with Kitchen, Housekeeping, and Front Office for VIPs and special occasions.
• Support smooth day-to-day operation of In Room Dining outlet.

Skills

Customer service orientation

POS familiarity

English communication

Stamina & grooming

Education

GCE 'N'/'O' Level

Hospitality/F&B diploma (advantage)

Tools

POS system

Job description

About the role

The Service Ambassador for In Room Dining is responsible for delivering prompt, courteous, and accurate food and beverage service to guests in their rooms and suites. The role covers order-taking, tray/trolley set-up, delivery, and clearance, ensuring every guest interaction reflects the hotel's service standards while supporting the smooth day-to-day operation of the In Room Dining outlet.

Key responsibilities

• Answer In Room Dining calls promptly and professionally, accurately taking food and beverage orders and advising guests on menu items, promotions, and dietary options.
• Input orders correctly into the POS system, relay special requests clearly to the kitchen, and confirm expected delivery times with guests.
• Set up trays and trolleys according to hotel presentation standards, checking orders for accuracy and completeness before delivery.
• Deliver orders to guest rooms in a timely, courteous manner, in line with service time standards, and set up in-room dining as requested.
• Explain menu items, condiments, and billing to guests at the point of delivery, and process payment or charge to room account accurately.
• Retrieve used trays and trolleys from corridors and guest rooms promptly to maintain floor cleanliness and hygiene standards.
• Handle guest requests, preferences, and complaints professionally, escalating to the Supervisor or Manager where necessary.
• Maintain cleanliness and organisation of the In Room Dining pantry, service areas, and equipment, adhering to hygiene and food safety standards.
• Monitor stock levels of amenities, condiments, and service supplies, and inform the Supervisor of shortages or replenishment needs.
• Work closely with Kitchen, Housekeeping, and Front Office to ensure a seamless guest experience, particularly for VIPs, special occasions, and dietary requirements.

About you

• Minimum GCE 'N' / 'O' Level or equivalent; a certificate/diploma in Hospitality or F&B Service is an advantage.
• Prior experience in F&B service, room service, or a similar guest-facing hospitality role is preferred; fresh graduates with a strong service attitude are welcome to apply.
• Familiarity with POS systems and basic cash/billing handling.
• Good communication skills in English; additional languages are a plus for guest interaction.
• Well-groomed, courteous, and guest-service oriented, with the ability to remain composed during peak periods.
• Physically able to carry trays/push trolleys and stand or walk for extended periods.
• Willing to work on a rotating shift basis, including nights, weekends, and public holidays.

Additional Information

• 5-day work week
• 13th month AWS and Performance Bonus
• Annual Leave from 10 days
• Up to 50% Associate Dining & Accommodation Discounts at Group Properties
• Flexible Benefits (non-medical) of $250 per year
• Referral Incentive of S$1,000*
• Career Development and Training opportunities

We regret that only shortlisted applicants will be notified.

About us

PARKROYAL COLLECTION Marina Bay is a Pan Pacific Hotels Group property. We are an equal opportunity employer committed to fair and progressive employment practices.