F&B Captain - In-Room Dining

605 Marina Bay Sands Pte Ltd; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

Marina Bay Sands is seeking an experienced in-room dining supervisor to lead and coordinate a dedicated team across guest rooms. You will ensure service excellence, maintain menu knowledge, collaborate with culinary and other departments, and uphold safety standards within a luxury hotel setting in Singapore.

The role requires strong leadership, outstanding communication, and the ability to work under pressure with night shifts and holiday flexibility.

Qualifications

• Diploma/Degree in hospitality or related field preferred.
• Experience in a similar role within the hospitality industry, preferably in a luxury hotel or resort.
• Leadership skills to inspire and motivate a team to deliver exceptional service.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Exceptional problem-solving skills, with the ability to think quickly and find effective solutions.
• A passion for providing outstanding guest service.
• Flexibility to work various shifts, including night shift and public holidays, based on business needs.
• Familiarity with point-of-sale systems and other relevant technology used in in-room dining operations.
• A commitment to upholding health and safety standards and ensuring compliance with all relevant regulations.

Responsibilities

• Supervise and coordinate all in-room dining operations, ensuring smooth and efficient service delivery.
• Train, mentor, and motivate a team of in-room dining staff, fostering a positive work environment and promoting teamwork.
• Take charge of guest orders, ensuring accuracy, timeliness, and adherence to quality standards.
• Collaborate with the culinary team to ensure menu offerings are up-to-date, appealing, and meet guest preferences.
• Maintain a thorough knowledge of the menu, including ingredients, preparation methods, and allergens, to assist guests with their dining choices if order takers need your assistant.
• Handle guest inquiries, complaints, and special requests promptly and professionally, striving to exceed expectations.
• Monitor inventory levels, place orders for supplies, and ensure proper storage and handling of food and beverage items.
• Uphold and enforce health and safety regulations, maintaining a clean and organized work environment.
• Collaborate with other departments, such as housekeeping, butlers and front office, to ensure seamless guest experiences.
• Stay updated with industry trends, new techniques, and emerging technologies in the field of in-room dining.

Skills

Leadership

Communication

Interpersonal skills

Organizational skills

Problem-solving

Guest service mindset

Education

Diploma/Degree in hospitality or related field

Tools

Point-of-sale systems

Job description

Job Responsibilities

• Supervise and coordinate all in-room dining operations, ensuring smooth and efficient service delivery.
• Train, mentor, and motivate a team of in-room dining staff, fostering a positive work environment and promoting teamwork.
• Take charge of guest orders, ensuring accuracy, timeliness, and adherence to quality standards.
• Collaborate with the culinary team to ensure menu offerings are up-to-date, appealing, and meet guest preferences.
• Maintain a thorough knowledge of the menu, including ingredients, preparation methods, and allergens, to assist guests with their dining choices if order takers need your assistant.
• Handle guest inquiries, complaints, and special requests promptly and professionally, striving to exceed expectations.
• Monitor inventory levels, place orders for supplies, and ensure proper storage and handling of food and beverage items.
• Uphold and enforce health and safety regulations, maintaining a clean and organized work environment.
• Collaborate with other departments, such as housekeeping, butlers and front office, to ensure seamless guest experiences.
• Stay updated with industry trends, new techniques, and emerging technologies in the field of in-room dining.

Job Requirements

• Education & Certification Diploma/Degree in hospitality or related field preferred
• Experience Experience in a similar role within the hospitality industry, preferably in a luxury hotel or resort setting.
• Other Prerequisite Leadership skills, with the ability to inspire and motivate a team to deliver exceptional service.
• Excellent communication and interpersonal skills, with the ability to interact effectively with guests and colleagues.
• Strong organizational and multitasking abilities, with a keen eye for detail and the ability to work under pressure.
• Exceptional problem-solving skills, with the ability to think quickly and find effective solutions in a fast-paced environment.
• A passion for providing outstanding guest service, with a genuine desire to exceed guest expectations.
• Flexibility to work various shifts, including night shift and public holidays, based on business needs.
• Familiarity with point-of-sale systems and other relevant technology used in in-room dining operations.
• A commitment to upholding health and safety standards and ensuring compliance with all relevant regulations.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore.

Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Marina Bay Sands has stood as an architectural marvel and the crown jewel in Singapore's skyline.

Home to the world's most spectacular rooftop infinity pool and approximately 1,850 rooms and suites, the integrated resort offers exceptional dining, retail, and entertainment choices, complete with a year-round calendar of signature events and festivals.

As one of the largest players in hospitality, Marina Bay Sands is dedicated to being a good corporate citizen to serve its people, communities and environment.

It drives social impact through its community engagement programme, Sands Cares, and leads environmental stewardship through its global sustainability programme, Sands ECO360.

The integrated resort has been recognised locally and internationally, receiving over 1,000 awards and accolades to date.

Marina Bay Sands is the largest hotel in Singapore to be certified to the Global Sustainable Tourism Council Industry Criteria for Hotels and Accommodations, while Expo & Convention has been named Venue of the Year at the Singapore MICE Awards for two consecutive years.