In-Room Dining Captain: Luxury Guest Experience Lead

605 Marina Bay Sands Pte Ltd; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

Marina Bay Sands is seeking an experienced in-room dining supervisor to lead and coordinate a dedicated team across guest rooms. You will ensure service excellence, maintain menu knowledge, collaborate with culinary and other departments, and uphold safety standards within a luxury hotel setting in Singapore.

The role requires strong leadership, outstanding communication, and the ability to work under pressure with night shifts and holiday flexibility.

Qualifications

• Diploma/Degree in hospitality or related field preferred.
• Experience in a similar role within the hospitality industry, preferably in a luxury hotel or resort.
• Leadership skills to inspire and motivate a team to deliver exceptional service.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Exceptional problem-solving skills, with the ability to think quickly and find effective solutions.
• A passion for providing outstanding guest service.
• Flexibility to work various shifts, including night shift and public holidays, based on business needs.
• Familiarity with point-of-sale systems and other relevant technology used in in-room dining operations.
• A commitment to upholding health and safety standards and ensuring compliance with all relevant regulations.

Responsibilities

• Supervise and coordinate all in-room dining operations, ensuring smooth and efficient service delivery.
• Train, mentor, and motivate a team of in-room dining staff, fostering a positive work environment and promoting teamwork.
• Take charge of guest orders, ensuring accuracy, timeliness, and adherence to quality standards.
• Collaborate with the culinary team to ensure menu offerings are up-to-date, appealing, and meet guest preferences.
• Maintain a thorough knowledge of the menu, including ingredients, preparation methods, and allergens, to assist guests with their dining choices if order takers need your assistant.
• Handle guest inquiries, complaints, and special requests promptly and professionally, striving to exceed expectations.
• Monitor inventory levels, place orders for supplies, and ensure proper storage and handling of food and beverage items.
• Uphold and enforce health and safety regulations, maintaining a clean and organized work environment.
• Collaborate with other departments, such as housekeeping, butlers and front office, to ensure seamless guest experiences.
• Stay updated with industry trends, new techniques, and emerging technologies in the field of in-room dining.

Skills

Leadership

Communication

Interpersonal skills

Organizational skills

Problem-solving

Guest service mindset

Education

Diploma/Degree in hospitality or related field

Tools

Point-of-sale systems

Job description

Marina Bay Sands is seeking an experienced in-room dining supervisor to lead and coordinate a dedicated team across guest rooms. You will ensure service excellence, maintain menu knowledge, collaborate with culinary and other departments, and uphold safety standards within a luxury hotel setting in Singapore.

The role requires strong leadership, outstanding communication, and the ability to work under pressure with night shifts and holiday flexibility.