Implementation Services Project Manager

WinsAbove; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Datadog’s Implementation Services team helps customers implement and deploy Datadog quickly. Our team leads the discovery, design, build, and launch of the Datadog platform to help customers accelerate time to value and maximize return.

As a member, you will guide multiple implementations from start to finish and deliver an exceptional customer experience in a hybrid workplace that supports work‑life harmony.

Qualifications

• 7+ years Technical Project or Program Management experience including planning, scheduling, and reporting.
• 5+ years of Customer facing experience in a services or success role.
• Strong presentation skills and the ability to communicate effectively to business and technical audiences.
• Experience with DevOps services and technologies.
• Able to sit up to 4 hours, traveling to and from client sites.
• Able to travel via auto, train or air up to 30% of the time.

Responsibilities

• Design and guide the project planning and delivery for multiple implementation engagements.
• Manage timelines, deliverables, and overall project health to minimize risk and ensure successful completion of engagements.
• Partner with Implementation Services’ leadership to uplevel the team’s project management approach, documentation, and process.
• Collaborate with other teams, including Customer Success, Technical Account Management, and Sales to deliver an exceptional onboarding experience.

Skills

Project management

Customer-facing

Communication

DevOps

Travel readiness

Job description

Datadog’s Implementation Services team helps customers implement and deploy Datadog quickly. Our team leads the discovery, design, build, and launch of the Datadog platform to help customers accelerate time to value and get the most out of their investment. As a member of our team, you will be responsible for guiding multiple implementations from start to finish and delivering an exceptional customer experience.

At Datadog, we place value in our office culture – the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work‑life harmony that best fits them.

What You’ll Do:

• Design and guide the project planning and delivery for multiple implementation engagements
• Manage timelines, deliverables, and overall project health to minimize risk and ensure successful completion of engagements
• Partner with Implementation Services’ leadership to uplevel the team’s project management approach, documentation, and process
• Collaborate with other teams, including Customer Success, Technical Account Management, and Sales to deliver an exceptional onboarding experience

Who You Are:

• 7+ years Technical Project or Program Management experience including planning, scheduling, and reporting
• 5+ years of Customer facing experience in a services or success role
• Strong presentation skills and the ability to communicate effectively to business and technical audiences
• Experience with DevOps services and technologies
• Able to sit up to 4 hours, traveling to and from client sites
• Able to travel via auto, train or air up to 30% of the time

Benefits and Growth:

• Best-in-breed onboarding
• Generous global benefits
• Intra‑departmental mentor and buddy program for in‑house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Equal Opportunity at Datadog:

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.