Enterprise Customer Success Manager

Datadog; Singapore; On-site; SGD 60,000 - 80,000; Full time

Benefits offered by this job

Generous global benefits

Intra-departmental mentor and buddy program

New hire stock equity (RSUs)

Continuous professional development

Job summary

Datadog is seeking an Enterprise Customer Success Manager in Singapore to build strong relationships with our largest customers. You will drive customer advocacy, focus on a positive experience, and manage the onboarding process for new clients.

The ideal candidate has 3+ years in Customer Success, exceptional communication skills, and experience with Fortune 1000 companies. Benefits include stock equity and professional development opportunities.

Qualifications

• 3+ years in a Customer Success or Account Management role.
• Ability to manage a wide portfolio of accounts.
• Fluent in written and spoken English.

Responsibilities

• Drive new product attachment and build relationships with Enterprise customers.
• Collaborate with internal Datadog teams for customer onboarding and support.
• Monitor usage trends to identify renewal risks and growth opportunities.

Skills

Customer-centric approach

Strong communication skills

Detail-oriented

B2B tech experience

Experience with Fortune 1000 companies

Job description

As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Enterprise Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product.

What You’ll Do:

• Partner with Enterprise Account Executive and Solution Engineering teams to onboard, train, and proactively drive adoption with our Enterprise customers
• Proactively build relationships with customers to achieve loyalty and advocacy within their organization
• Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal)
• Own and project manage the on-boarding process for new customers
• Become a trusted advisor to the client and partner in building a clear and concise plan to meet their business goals
• Monitor and analyze usage trends to uncover renewal risks and identify opportunity for contract growth/optimization

Who You Are:

• Customer-centric with 3+ years in a Customer Success or Account Management role
• Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts
• Knowledgeable in working with Fortune 1000 companies and global brands across all industries
• A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTO, VP of Engineering and DevOps professionals
• Experienced in the B2B tech space or with SaaS companies
• Able to travel for customer onsite visits and events as required
• Fluent in written and spoken English

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

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Equal Opportunity at Datadog:

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.