Implementation Consultant APAC

Global Payments; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

Global Payments is seeking a technically adept integration specialist to support customers integrating with the Worldpay suite. You’ll work directly with customers and Account Management to understand business needs and deliver fit-for-purpose solutions.

You'll guide the customer and their technical teams through setup, debugging, and post-live monitoring, defining scope and maintaining project plans, while keeping stakeholders updated and managing multiple concurrent projects.

Qualifications

• 2 years of experience and proven background in managing projects and delivering customer technical integrations.
• Confidence and experience in managing relationships between internal and external stakeholders.
• Strong communication and interpersonal skills.
• Demonstrated ability to communicate ideas effectively and contribute constructively in stakeholder discussions.
• Strong analytical and problem-solving skills with the ability to propose innovative solutions.
• Curiosity and ability to capture customer requirements and funnel them into solutions.
• Technical expertise in XML and JSON API is a must.
• Experience with Web and Mobile SDKs, React Native and JavaScript.
• Knowledge of Oracle/SQL with Snowflake/Streamlit a plus.
• Ability to perform server log checks with SPLUNK.

Responsibilities

• Own and manage customer integration projects from design to live deployment.
• Provide technical guidance and troubleshoot incidents with customer's tech teams.
• Define project scope and manage plans through completion and post-live monitoring.
• Hold regular meetings to flag risks and keep stakeholders informed.
• Handle multiple projects concurrently with strong organization.
• Plan and deliver customer demos and training on product functionality.
• Stay updated on changing technical trends in payments, security, and web/mobile tech.
• Perform related duties as needed.

Skills

Project management

Stakeholder management

Communication

Analytical thinking

Problem solving

Team collaboration

Curiosity

Education

Bachelor's degree in a relevant field

Tools

XML

JSON API

React Native

JavaScript

Splunk

Oracle/SQL

Snowflake

Streamlit

Job description

What you’ll own

• Possess expert level of knowledge on all relevant products and services.
• This is a customer-facing role; you’ll be responsible for supporting our customers in integrating with Worldpay suite of payment services.
• As a go-to expert, you’ll work directly with the customer and Account Management team to fully understand the business and deliver the solutions that are fit for purpose.
• Support the customer and their relevant technical team to integrate to our suite of products, designing and setting up their accounts, providing technical guidance, as well as assistance in troubleshooting and resolving incidents.
• You will be responsible for defining the finalized scope and managing the project right through completion and post live monitoring, following clear and well-maintained project plans.
• You will keep all relevant stakeholders updated with regular scheduled meetings to identify any risk early and ensure that the project is going to plan.
• You’ll use your exceptional project management skills and experience to work on a high number of projects at any one time.
• You’ll also plan and deliver customer demos and training on product functionality, to help maximize the value add to their businesses.
• Build awareness of changing technical trends within the payment processing industry as well as wider technical trends such as security, web/browser technologies, mobile technologies etc.
• Other related duties assigned as needed.

What you’ll bring

• 2 years of experience and proven background in managing projects and delivering customer technical integrations. Graduates with some relevant experience welcome to apply.
• Confidence and experience in managing relationships between internal and external stakeholders.
• Possess strong communication and interpersonal skills.
• Demonstrated ability to communicate ideas effectively and contribute constructively in stakeholder discussions.
• Strong analytical and problem-solving skills with the ability to propose innovative solutions.
• Be curious, ability to capture customer requirements and familiar with funneling techniques.
• Technical expertise in XML, JSON API is a must.
• Experience with implementation involving Web and Mobile SDKs, React Native and JavaScripts.
• Knowledge of Database technologies: Oracle / SQL with experience in Snowflake / Streamlit being a plus.
• Ability to perform server log checks with SPLUNK analysis tool.
• Someone who can work independently as well as is a team player.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer? Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we’re a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you. For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook.

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Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify [e-mail].