Project Manager APAC, Japanese speaking

Global Payments Asia Pacific (Hong Kong Holding) Limited; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

Global Payments Asia Pacific (Hong Kong Holding) Limited is seeking a Project Manager to join our Customer Experience team and help shape the future of global commerce. You will own end-to-end onboarding and implement projects for APAC commercial customers, coordinating with Sales, KYC/CDD, Legal, Credit, Risk, and Implementation.

You’ll develop project plans, track milestones, manage risks, run status meetings, and deliver strong post-go-live performance.

Qualifications

• Bachelor's degree with a good track record in project management.
• Knowledge of project management best practices.
• Proficiency with project management software and cross-functional collaboration.

Responsibilities

• Manage end-to-end onboarding and implementation for APAC customers.
• Serve as liaison between customers and cross-functional teams to ensure timely execution.
• Develop and execute project plans, monitor milestones, and manage risks.
• Lead status meetings with internal and external stakeholders.
• Coordinate onboarding requirements, docs, system setup, demos, and training.
• Provide ongoing reporting, escalation management, and post-go-live monitoring.
• Drive process improvements and handovers to Sales and CX teams.

Skills

Project management

Japanese language

Negotiation

Analytical skills

Planning

Stakeholder management

Vendor management

Communication

Education

Bachelor's degree

Tools

MS Project

Salesforce

Job description

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for a Project Manager to join our ever-evolving Customer Experience team and help shape the future of global commerce.

What you’ll own

• Manage the end-to-end onboarding and implementation process for APAC commercial customers, driving projects from contract signing to successful go live.
• Serve as the primary liaison between customers and cross-functional teams (Sales, KYC/CDD, Legal, Credit, Risk, Boarding, and Implementation) to ensure timely execution.
• Develop and execute project plans, monitor milestones, manage risks, and lead regular status meetings with internal and external stakeholders.
• Coordinate customer onboarding requirements, including documentation collection, system setup validation, product demonstrations, and user training.
• Provide ongoing project reporting, meeting documentation, escalation management, and post-go-live performance monitoring to ensure customer satisfaction.
• Drive continuous process improvements, conduct project closure reviews, and facilitate seamless handovers to Sales and Customer Experience teams.
• Other related duties and special projects for process and operation optimization as assigned.

What you’ll bring

• A bachelor’s degree with good track record in project management and knowledge of project management best practices.
• Proficiency in Japanese languages will be an added advantage to support engagement with partners and clients in Japan
• Skill of using project management software to create and manage projects reporting, e.g., MS Project, Salesforce.
• Good negotiation skills and the ability to work with all levels of an organization - internal and external.
• Strong analytical, planning, and organizational skills with an ability to manage competing demands with strong commercial acumen.
• Manage multiple work streams simultaneously and resilience to manage internal blockers and find solutions.
• Experience working with third party vendors and outsourcing companies.
• Card payment and merchant acquiring product knowledge will be a nice to have but not essential.
• Excellent verbal and written communication skills and ability to interact effectively with executive level clients.
• An eye for long-term strategy and vision for process improvements.
• Great presentation skills, marketing experience is desired but not essential.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.