Implementation Manager APAC

Global Payments; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

Global Payments in Singapore seeks an Implementation Manager for the Customer Experience team to guide customers through integrating with the Worldpay suite of payment services. You will be the go-to expert for product knowledge and technical guidance.

You will define project scope, manage deployments end-to-end, run risk reviews, and deliver demos and training to maximize value. Strong communication and technical skills are essential.

Qualifications

• 5+ years of project management experience delivering customer technical integrations.
• Strong communication and interpersonal skills with stakeholders.
• Analytical problem-solving and ability to propose innovative solutions.
• Experience with XML and JSON APIs; web/mobile SDKs.

Responsibilities

• Support customers in integrating with Worldpay suite of payment services.
• Design and set up customer accounts; provide technical guidance; troubleshoot incidents.
• Define project scope and manage through completion and post-live monitoring with clear project plans.
• Maintain regular stakeholder communications and risk management to keep projects on track.
• Plan and deliver customer demos and training on product functionality.

Skills

Project management

Stakeholder management

Communication

Analytical thinking

XML

JSON API

Web SDKs

React Native

JavaScript

SQL

Splunk

Tools

Oracle

SQL

Job description

Ready to take your career global?Make your mark at one of the biggest names in payments. We’re looking for a Implementation Manager to join our ever-evolving Customer Experience team and help shape the future of global commerce.What you’ll ownPossess expert level of knowledge on all relevant products and services.This is a customer-facing role, you’ll be responsible for supporting our customers in integrating with Worldpay suite of payment services.As a go-to expert, you’ll work directly with the customer and Account Management team to fully understand the business and deliver the solutions that are fit for purpose.Support the customer and their relevant technical team to integrate to our suite of products, designing and setting up their accounts, providing technical guidance, as well as assistance in troubleshooting and resolving incidents.You will be responsible for defining the finalized scope and managing the project right through completion and post live monitoring, following clear and well-maintained project plans. You will keep all relevant stakeholders updated with regular scheduled meetings to identify any risk early and ensure that the project is going to plan.You’ll use your exceptional project management skills and experience to work on a high number of projects at any one time.You’ll also plan and deliver customer demos and training on product functionality, to help maximize the value add to their businesses.Build awareness of changing technical trends within the payment processing industry as well as wider technical trends such as security, web/browser technologies, mobile technologies etc.Other related duties assigned as needed.What you’ll bring5 years and up experience and proven background in managing projects and delivering customer technical integrations.Confidence and experience in managing relationships between internal and external stakeholders. Possess strong communication and interpersonal skills. Demonstrated ability to communicate ideas effectively and contribute constructively in stakeholder discussions.Strong analytical and problem-solving skills with the ability to propose innovative solutions.Be curious, ability to capture customer requirements and familiar with funneling techniques.Technical expertise in XML, JSON API is a mustExperience with implementation involving Web and Mobile SDKs, React Native and JavaScriptsKnowledge of Database technologies: Oracle / SQL.Ability to perform server log checks with SPLUNK analysis tool.Someone who can work independently as well as is a team player.About the teamOur inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.What makes a Globalpayer?Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.#LI-CW2