Impactful Case Manager for Resident Rehab & Engagement

YELLOW RIBBON INDUSTRIES PTE. LTD.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Yellow Ribbon Industries Pte. Ltd. in Singapore seeks a dedicated Case Manager to manage a caseload of residents, conduct engagement sessions, and facilitate rehabilitation programmes.

You will maintain records, prepare updates, and collaborate with stakeholders to support reintegration outcomes. The role requires a Diploma in Social Sciences and 1–2 years of related experience, with proficiency in Microsoft Office and strong organisational skills.

Qualifications

• Diploma in Social Sciences such as Social Work, Counselling and Psychology.
• Fresh graduates with relevant qualifications are welcome to apply.
• Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint.

Responsibilities

• Manage an assigned caseload of residents who have phase progressed, including assessment, case planning, regular case reviews and follow-up.
• Conduct resident and family engagement sessions via video call, and plan and facilitate programmes and activities, including mandatory group programmes as rostered, in line with rehabilitation and reintegration objectives.
• Build and maintain working relationships with internal and external stakeholders to support residents' rehabilitation and reintegration outcomes.
• Follow standard operating procedures and case management standards.
• Maintain accurate and up-to-date case records, engagement logs and attendance data, ensuring that all e-documentation and e-case files comply with organisational and statutory requirements.
• Prepare timely reports and updates on residents' progress, attendance and programme participation for management and submission purposes.
• Monitor programme participation and attendance and follow up on engagement outcomes with residents and families where required.
• Support continuous improvement by contributing ideas to improve programmes, operational processes and service delivery.
• Handle resident-related incidents and escalates them to the Senior Case Manager where required, ensuring timely follow-up, documentation and reporting.
• Carry out any other duties as assigned by the Senior Case Manager and/or Senior Assistant Director (Programme).

Skills

Interpersonal skills

Communication

Stakeholder management

Education

Diploma in Social Sciences

Tools

Excel

Word

PowerPoint

Job description

Yellow Ribbon Industries Pte. Ltd. in Singapore seeks a dedicated Case Manager to manage a caseload of residents, conduct engagement sessions, and facilitate rehabilitation programmes.

You will maintain records, prepare updates, and collaborate with stakeholders to support reintegration outcomes. The role requires a Diploma in Social Sciences and 1–2 years of related experience, with proficiency in Microsoft Office and strong organisational skills.